Clinical Coordinator, RN

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

Sign on Bonus and Relocation available!

This location is Kiawah Island, SC

The Clinical Coordinator supports the day-to-day coordination of clinical operations and assists with the supervision of non-physician clinical staff in collaboration with the Program Director, Medical Director, and Clinical Manager (if applicable). This role helps ensure efficient clinical workflows, high-quality patient care, and a positive patient and team member experience.

The Clinical Coordinator serves as a clinical resource for staff, supports onboarding and training initiatives, and assists with operational processes that promote patient satisfaction, regulatory compliance, and effective center operations.

This role works in close collaboration with the Program Director and hospital partner leadership to support clinical operations.

POSITION RESPONSIBILITIES

• Provide day-to-day leadership and coordination of clinical operations to support efficient patient flow and high quality patient care
• Provide direct oversight and support to non-physician clinical staff in coordination with the Program Director and hospital partner leadership
• Coordinate clinical staff scheduling and staffing coverage to maintain appropriate operational support for the center
• In collaboration with the Program Director and hospital partner leadership, assist with recruitment, onboarding, and orientation of clinical staff
• Provide initial and on-going training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Support management of the customer service experience and relations at the sites in coordination with the Medical Director and Program Director
• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
• Encourage a work environment that is friendly and respectful.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
• Participate in applicable committees as requested
• Other duties as needed

COMPETENCIES

• Patient/Client Focus
• Ethical Conduct
• Leadership
• Personal Effectiveness/Credibility
• Thoroughness
• Time Management

Qualifications

REQUIRED EDUCATION

Associate Degree in Nursing (ADN) required

Bachelor of Science in Nursing (BSN) preferred

REQUIRED SKILLS

• Strong, clear, and precise verbal and written communication skills
• Strong relationship management skills
• Ability to work collaboratively across multiple organizations
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Minimum of 3- 5 years of experience in nursing
• Prior charge nurse, lead nurse, or clinical leadership experience preferred within the emergency department
• Unrestricted registered nursing license
• Current ACLS certification
• Current PALS or ENPC certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation.

AAP/EEO STATEMENT

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.