Clinical Healthcare Support Worker - Hospital At Home

Job Introduction

Package Description

As a Clinical Health Care Support Worker, you’ll be part of our valued team on our Hospital at Home team, receiving access to exclusive rewards and benefits including:

• A salary of £27,674 - £30,557 FTE with access to our group pension
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• Free tea, coffee and milk at your base location

Job Introduction

A great opportunity has arisen to join us as a Clinical Health Care Support Worker, in this role offers an exciting and innovative approach to delivering high-quality care in a way that is both personalised and responsive to individual patient needs.

As a Clinical Health Care Support Worker, you will be part of a dedicated clinical team focused on preventing hospital admissions and supporting early discharge from acute settings. Through the Hospital at Home service, you will help deliver acute multidisciplinary care to patients who would traditionally require hospital treatment, enabling them to receive this care in the comfort of their own home.

You will join a compassionate and forward-thinking team who are committed to providing exceptional care to the local community, working together to ensure patients receive the highest standard of support and achieve the best possible outcomes.

Please note we are unable to offer overseas sponsorship for this role

Main Responsibilities

Working as a Clinical Health Care Support Worker you will be part of a multidisciplinary team made up of advanced clinical practitioners and non-registered support staff from a range of disciplines. You will build strong working relationships with colleagues across Care Coordination, Therapies and Nursing, as well as partner Hospital at Home teams across Bath and North East Somerset, Swindon and Wiltshire (BSW). You will also contribute to the ongoing development of patient pathways into, during and out of the service, helping to shape and improve how care is delivered.

In this role, you will attend acutely unwell patients in their own homes, supporting the assessment, management and treatment of patients within community settings. A key focus will initially be supporting patients referred through the 2-hour Urgent Community Response (UCR) service, with opportunities to contribute to the development of wider referral pathways over time.

Working closely with BSW Care Coordination Centres, you will support both “push” and “pull” models from 111 and 999 services, helping to avoid unnecessary hospital conveyance and maximise the use of Hospital at Home capacity. You will play an important role in ensuring patients receive appropriate care in the most suitable setting.

You will work across organisational boundaries, collaborating with colleagues in primary, secondary, acute and social care across BaNES. In doing so, you will help coordinate and deliver specialist interventions to meet urgent healthcare needs for patients who may otherwise require hospital admission, as well as those needing timely and supported discharge from emergency departments.

Ideal Candidate

Essential

• First Response in Emergency Care Level 3 (FREC3), or similar, accredited current qualification.
• Willing and able to apply existing experience to a Hospital at Home setting and gain necessary skills to work effectively in the Hospital at Home setting.
• Willing to professionally develop and undertake further development/training as identified to meet the needs of the services.
• Excellent communication skills
• Excellent interpersonal skills
• Ability to work alone
• Good personal resilience, calm under pressure
• Good IT skills
• Community/Acute Hospital experience
• Excellent team player
• Enthusiastic and motivated, with a willingness to learn
• Able to prioritise work load
• Clean driving licence, Car driver, access to a vehicle for daily use

Desirable

• Previous Hospital at Home or Virtual Ward experience
• Phlebotomy qualification/experience

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.