Clinical Informatics Coordinator

UPMC is hiring a Clinical Informatics Coordinator to join their Care Efficiency and innovation team. If you have Epic experience, IT, clinical /health care, and strong communication and computer skills. APPLY NOW!

Job Location: Hybrid with up to 50% required traveling to UPMC Southwestern PA/Western PA hospital sites and clinics.

Purpose:
Under the direction of the Manager/Director, Clinical and Operational Informatics, this individual will be expected to assist in go live support of the practices implementing the eRecord (Epic) and provide on-site or virtual workflow site visit support to end users. This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. Frequent travel within region/system required. Position requires schedule flexibility as directed by manager/DCOI.

The Care Efficiency & Innovation Team spearheads innovation within Clinical Informatics by enhancing provider efficiency and wellbeing, facilitating the onboarding of new providers, improving documentation with advanced tools, and promoting mobile and AI technologies. Collaborating closely with the Physician Informatics team and Clinical Informatics leadership, they establish best-practice guidelines and act as the primary escalation point for provider workflow issues within informatics teams across both inpatient and outpatient settings.

Responsibilities:

• Provides on-site go live support on a prescheduled basis for new departments going live on Epic.
• Provides ongoing Epic workflow support to users, both on-site and remotely.
• Ensures appropriate knowledge and use of Epic tools.
• Answer questions or troubleshoot basic problems during go lives, site visits, and regular rounding to assigned locations.
• Identify issues that need to be escalated through the appropriate process in a timely manner.
• Understands the importance of quality and regulatory initiatives at UPMC and educates the clinical staff and providers on the importance of meeting measures as they relate to the eRecord.
• Develop and maintain an understanding of the assigned service line and departmental Epic workflows.
• Maintain a solid working knowledge of the proficiency of each user in the department as they use Epic.
• Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
• Assures quality of information through business case and application-level testing; validates test results to initial business needs.
• Works with operational leadership, ISD staff, clients and/or vendor staff to deploy production applications.
• Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
• Ensures that security and confidentiality policies are upheld and enforced.
  
  • Performs in accordance with system-wide competencies/behaviors.
  • Performs other duties as assigned.

• High school diploma or GED required
• Bachelor's Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care preferred.
• Must have access to a car and will be responsible for travel to implementation sites.
• Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management.
• Able to perform basic/standard IT procedures and protocols.
• Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
• Strong computer and typing skills.
• Good verbal, and written communication skills.
• Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.
• Able to perform job responsibilities and make decisions in a fast-paced work environment.
• Knowledge of medical record format and content of patient records.
• Ability to review medical records, read physician documentation and verify patient identification.
• Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs.

• Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically). Maintain strict confidentiality of patient information and adhere to HIPAA regulations.

  MUST HAVES:

• Epic experience
• IT, clinical/health care, or another related field required
• Strong computer skills

• Strong communication skills

  PREFERRED:

• Current or past UPMC employee and or contractor

  
  Licensure, Certifications, and Clearances:
  

• Driver's License
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran