Clinical Intake Coordinator

Overview
We are seeking a dynamic and detail-oriented Clinical Intake Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and providers, ensuring a smooth and efficient intake process. Your energetic approach will help facilitate accurate data collection, verify insurance information, and coordinate appointments while maintaining compliance with healthcare regulations such as HIPAA. This position offers an exciting opportunity to contribute to high-quality patient care through exceptional administrative support and clinical coordination.

Responsibilities

• Greet patients and providers with professionalism and enthusiasm, establishing a welcoming environment at the front desk or via phone
• Collect, review, and verify patient information, including insurance details, medical history, and demographic data using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule appointments efficiently using medical office management software like Dentrix or Eaglesoft, ensuring optimal clinic flow
• Verify insurance coverage and benefits, including Medicare and Medicaid, performing insurance verification procedures accurately
• Review medical documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and CPT coding standards
• Assist with medical billing processes by coding diagnoses (ICD-10/ICD-9), procedures (CPT), and managing claims submissions
• Maintain organized medical records and ensure all documentation review tasks are completed thoroughly and promptly
• Support care plan coordination by communicating appointment details and follow-up instructions to patients
• Handle multi-line phone systems with excellent phone etiquette, addressing patient inquiries efficiently
• Perform clerical duties such as filing, data entry with 10-key typing skills, and managing electronic health records with systems like Meditech or EMR platforms

Skills

• Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and Medicare guidelines
• Proficiency in EMR systems including Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft or similar platforms
• Experience in medical collection processes and insurance verification procedures
• Exceptional customer service skills with bilingual abilities preferred to serve diverse patient populations
• Familiarity with HIPAA regulations to ensure patient privacy and data security
• Excellent organizational skills for managing medical records, documentation review, and clinic scheduling
• Computer literacy in Microsoft Office Suite (Word, Excel) along with familiarity in health information management software
• Previous clinic or healthcare office experience is highly desirable; dental clinic experience is a plus
• Ability to handle high-volume intake processes efficiently while maintaining attention to detail in a fast-paced environment

Join our team as a Clinical Intake Coordinator where your proactive approach will help deliver seamless patient experiences. We value energetic professionals committed to excellence in healthcare administration. This paid position offers an engaging environment dedicated to supporting both our patients’ needs and your professional growth.

Pay: $17.00 - $19.00 per hour

Application Question(s):

• Explain the type of client management experience you have?
• Can you perform working in a fast-paced environment?

Experience:

• Intake: 2 years (Required)
• Remote Work: 3 years (Required)

Location:

• Georgia (Required)

Work Location: Remote