Clinical Intake Coordinator

<Overview>
Join our dynamic healthcare team as a Clinical Intake Coordinator, where your organizational skills and compassionate approach will be essential in guiding patients through their initial contact with our clinic. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming intake process. Your expertise in medical administrative support, familiarity with electronic health record (EHR) systems, and knowledge of medical terminology will help facilitate efficient scheduling, insurance verification, and documentation review. Bring your enthusiasm for patient service and office management to make a positive impact on our patients’ healthcare journey!

<Responsibilities>

• Act as the primary point of contact for patient intake via phone, email, and in-person interactions, demonstrating excellent phone etiquette and customer service skills
• Verify insurance coverage and perform insurance eligibility checks using systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Collect and document accurate patient information, including medical history, current medications, and reason for visit, utilizing EHR systems and maintaining HIPAA compliance
• Schedule appointments efficiently while coordinating with clinical staff to optimize clinic flow and reduce wait times
• Review medical documentation for completeness and accuracy, ensuring all necessary information is captured for billing and care planning purposes
• Assist with medical billing procedures by understanding CPT coding, ICD-10/ICD-9 coding standards, and Medicare requirements
• Maintain organized medical records and ensure proper filing within electronic systems like Dentrix or Eaglesoft; update patient files regularly
• Support office management tasks such as filing, data entry, multi-line phone handling, and managing front desk operations to foster a welcoming environment

<Qualifications>

• Proven experience in medical office administration or clinic support roles; dental clinic experience is a plus
• Strong knowledge of EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft
• Familiarity with medical coding (CPT, ICD-10/ICD-9), insurance verification processes, and Medicare guidelines
• Excellent communication skills with the ability to handle multi-line phone systems professionally and courteously
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Demonstrated proficiency in computer skills such as Microsoft Office suite (Word, Excel), typing (including 10-key), and health information management software
• Knowledge of HIPAA regulations to ensure patient confidentiality at all times
• Previous clinic or medical office experience involving intake procedures or front desk responsibilities is preferred

Join us to be part of a dedicated team committed to delivering exceptional patient care through efficient intake processes! Your attention to detail, compassionate communication style, and technical expertise will help create a positive experience for every patient who walks through our doors.

Pay: $24.64 - $35.67 per hour

Benefits:

• 401(k)
• Paid time off
• Relocation assistance

Work Location: In person