Clinical Liaison

Introduction

Do you want to join an organization that invests in you as a Clinical Liaison? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Clinical Liaison like you to be a part of our team.

Job Summary and Qualifications

Summary:

This position serves as the critical resource and strategic liaison between hospitals and post-acute providers to drive measurable improvements in patient outcomes, optimize acute care throughput, and support the HCA’s Value-Based Care objectives. This individual will strategically partner with hospitals, physician groups, and community agencies to co-develop and implement mutually agreed-upon objectives. These collaborative goals will be designed to optimize outcomes at the patient level while enhancing operational efficiency for care providers. If applicable, the liaison will support alternative payment arrangements with payers (value-based care program). Current programs supported include CMS’ Transforming Episode Accountability Model (TEAM).

Assures appropriate implementation of Value-Based Post-Acute Networks in markets and hospitals selected under Core-Based Statistical Areas (CBSAs) identified by CMS under the TEAM program. In the absence of TEAM program selection, the clinical liaison will continue to perform all duties outlined below, excluding items specific to the TEAM program and formal PCN networks.

Additionally, this role partners with hospital case management directors, Division CM leadership, and hospital executive leaders within the post-acute care community who provide continuum of care services, managing relationships through influence and data-driven expertise.

Responsibilities:

• Responsible for assisting in the development a network of post-acute network providers/agencies to support the TEAM program.
• Informs local teams of preferred provider network selection criteria and assists local team by utilizing the criteria to develop their networks within TEAM markets
• Ensure regulatory provisions and HCA compliance and privacy policies are adhered to including but not limited to the following: Referrals Sources, HCA Gifts policy, Entertainment policy, Educational Funding from Vendors, Vendor Relations, Patient Discharge Planning.
• Provides regular onsite visits to post-acute providers/agencies to build relationships and establish expectations of quality of care.
• Works to actively and quickly resolve interagency conflicts to positively impact patient outcomes and hospital throughput. Manages behaviors through influence and relationship, acting as a high-level negotiator to resolve complex operational and clinical issues that impact acute throughput and network integrity.
• Gathers and continuously monitors relevant data regarding all post-acute facilities and agencies and the changing dynamics within the market (e.g., new facility openings, competitor performance, regulatory changes)
• Engages with the hospital case management leaders/teams to assist in difficult patient placement based on capabilities within the local post-acute provider/agency arena.
• Presents quality monitoring metrics about the hospital and post-acute care providers/agencies to the Division VP and Dir of CM, hospital directors, hospital leadership, and post-acute providers/agencies at a regular cadence to ensure collaboration, high quality patient care and transparency.
• Coordinates, promotes and provides educational opportunities for the benefit of the hospital’s patients, which strengthen key stakeholder’s knowledge and further support quality of care and hospital throughput.
• Lead initiatives to standardize best practices in care transitions and patient handoffs across hospitals and PAC providers. Facilitate regular interdisciplinary meetings to ensure alignment on clinical protocols, documentation requirements, and shared goals to reduce variations in care and improve overall patient experience.

Strategic Relationships:

• Develop and strengthen collaborative relationships with Division and Hospital Leaders, Physician Providers, and Post-Acute Care leaders to advance the care of our patients.
• Actively encourage collaboration and possess excellent interpersonal skills.
• Deliver information in a clear, concise and compelling manner.
• Deliver targeted and actionable communications that invites two-way professional communication. Adjust messages appropriately by audience.

Self-Development:

• Excellent personal computer skills (MS Outlook, MS Office, Excel, EMR, 3M, Iodine and other related software).
• Independently take proactive steps toward problem resolution.
• Complete all mandatory and assigned education by established deadlines.

Requirements:

• Bachelor's degree in nursing, therapy, social work or healthcare related field
• 5+ years of experience in acute and/or post-acute care continuum
• 3+ years of experience in Case Management

75% Travel to the facilities within the division

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Clinical Liaison opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.