Clinical Operations Coordinator

• Position Overview

The Clinical Operations Coordinator plays a critical role in delivering a seamless patient experience while supporting both clinical and administrative workflows. This position bridges front-office operations with clinical support, ensuring efficient patient flow, accurate documentation, and high-quality care delivery.

This individual will serve as a key point of contact for patients, providers, and internal teams, helping to maintain the standard of care and operational excellence expected at Brain Injury Solutions.

Key Responsibilities

• Patient Experience & Intake
• Greet and check in patients in a professional and welcoming manner
• Facilitate patient intake, including completion and verification of required documentation
• Ensure all consent forms and intake paperwork are completed accurately
• Escort patients to exam rooms and prepare them for their visit

Clinical Support

• Assist providers during in-office procedures, including:
• Botox injections (for headache management)
• Trigger point injections
• Other procedures as added to service lines
• Perform capillary blood draws as needed for diagnostic testing
• Prepare and maintain exam rooms, ensuring cleanliness and readiness
• Support providers with setup, equipment, and patient positioning

Administrative & Operational Duties

● Manage patient scheduling, confirmations, and follow-up calls

● Respond to emails and coordinate communication with patients and care teams

● Assist with maintaining accurate patient records and documentation

● Support coordination of care across diagnostics, consults, and procedures

● Help ensure smooth daily clinic flow and minimize delays

Communication & Coordination

● Serve as a liaison between patients, providers, and administrative teams

● Provide clear instructions and expectations to patients regarding appointments and next steps

● Support bilingual communication needs (English/Spanish) to enhance patient

accessibility

Qualifications

● Bilingual (English/Spanish) required

● Medical Assistant experience preferred (certification a plus, not required based on your preference)

● Experience in a clinical or outpatient setting

● Strong organizational and multitasking skills

● Excellent communication and interpersonal skills

Preferred Skills

● Experience assisting with in-office procedures

● Ability to balance clinical and administrative responsibilities seamlessly

● Detail-oriented with strong follow-through

Why This Role Matters

This position is essential to maintaining the high level of care, efficiency, and patient experience that Brain Injury Solutions is known for. The Clinical Operations Coordinator helps ensure

patients move smoothly through their care journey, from intake to treatment, while supporting providers in delivering best-in-class care.

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person