CLINICAL PHARMACIST INFORMATICS PROGRAM ADMINISTRATOR

Overview: The Clinical Pharmacist Informatics Program Administrator is responsible for selection, implementation, and adoption of clinical technology to support optimal clinical effectiveness and efficiency. Working in conjunction with other information technology (IT) staff, the clinical pharmacy informaticist is responsible for documenting, building, testing, and implementing new and existing functionality within the electronic medical record (EMR). This individual should be able to translate user requests and utilize their knowledge of clinical workflows, evidence-based practices, regulatory requirements, departmental policies and procedures to design and optimize build within the EMR. The clinical pharmacy informaticist is responsible for providing clinical input for IT projects including collection of data as well as gathering input from clinical leaders and frontline staff. This role may be required to manage specific aspects of IT projects. Works under the supervision of a departmental director in conjunction with IT leadership.

Demonstrates excellent customer service and actions are always consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Collaborates with multidisciplinary team members to analyze workflows and processes to continually improve efficiencies in the EMR and third-party vendors

Works effectively with IT staff regarding EMR documentation, building, testing and implementation of new/existing functionality

Utilizes clinical knowledge, evidence-based practices, regulatory requirements and departmental policies and procedures to design and optimize build within the EMR

Identifies barriers to change and accepts and manages ambiguity/complexity.

Leads multidisciplinary groups toward solutions

Obtains end user feedback and incorporates end user requirements into the design of the EMR.

Leads meetings and projects as needed

Listens and responds to questions/concerns of co-workers and other members of the organization.

Develops protocols and procedures and updates them as appropriate in relationship to the EMR or third-party vendors

Participates in training development and delivery, go-live support, testing and clinical IT prioritization.

Troubleshoots problems or questions from end users in coordination with IT

Understands the importance of critical deadlines and plans accordingly to accomplish goals

Supports innovation in EMR design and implementation

Other duties as assigned
Qualifications: EDUCATION/EXPERIENCE REQUIREMENTS

Must be a graduate from an accredited school of Pharmacy (B.S. Pharmacy Degree) or Ph.D degree. Must maintain a current US License as a Registered Pharmacist and a current controlled substance license

Minimum 5-years of current experience as a Pharmacist in a clinical setting

A minimum of 2-years leading a project / individuals / or complex, cross-departmental projects or 2-years of Leadership experience required

Minimum of 5-years experience with Vendor software and its operations preferred

Experience installing and maintaining a Pharmacy computer system preferred

Must become and maintain Vendor certification in respective application within 6-months of attending first Vendor course

KNOWLEDGE/SKILLS/ABILITIES

Must have a strong working knowledge of departmental policies, procedures, business operations and workflows with an understanding of how they interrelate to other departments in the organization.

Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists.

Demonstrates highly effective verbal and written communication skills.

Demonstrates effectiveness as a group leader and participant.

Demonstrates ability to collaborate with multidisciplinary teams.

Demonstrates a positive and enthusiastic attitude.

Demonstrates the ability to resolve problems timely and effectively.

Must be detail oriented and have a skill for probing for information to fully understand the underlying needs that drive how the EMR is designed.

Must be approachable and have the ability to deal positively with employees at all levels of the organization.

Ability to consistently meet assigned deadlines for projects.

Ability to accept, adapt and encourage change.

May be asked to mentor/coach new employees.