Clinical Support Coordinator (LPN)

Description

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Summary:

The LPN Clinical Support Coord provides centralized in basket
support for designated clinic care teams. Monitors
incoming requests for services and routes appropriately based on established
guidelines. Assists with patient outreach, clinic support services, and
navigation of the health care system. Provides assistance with coverage of COVID
infusion scheduling or other COVID needs as needed. While this is primarily a
remote position, redeployment to the clinic setting will occur based on
organizational needs.

Responsibilities:
1. Assists in collaborating with Onboarding and Optimization leadership, designated clinic sites and others to develop and maintain a comprehensive workflow process for clinical support activities and projects.
2. Maintains communication with assigned practices and Onboarding and Optimization leaders to assure timely and efficient completion of jobs, proper communication of issues, proper documentation of the entire process, and achieve productivity targets.
3. Provides Epic in basket administrative/ clinical support as part of the centralized in basket team to designated departments/ clinics. The Nurse will collaborate with clinic leadership, providers, Onboarding and Optimization leadership, and others as designated in the areas of clinic workflow, Provides Epic in basket support, medication refills using standard protocols, and organizational/system support as defined by leadership.
4. Monitors and evaluates goals/metrics as assigned, meets productivity targets, and is active in team/ clinic communication for improvements, barriers, and needed.
5. Participates in team meetings and communications for process improvement and follow up. Monitors and processes incoming requests for clinic support services in compliance with established guidelines and standard work.
6. Provides patient outreach while practicing within their scope, using triage modules when appropriate, and medication refill protocols, and, implements appropriate evidence based guidelines. Appropriately documents interventions in the patient's electronic medical record.
7. Participates in care team meetings, performance improvement, and patient satisfaction initiatives. Reports barriers for efficient and effective care management and support to Onboarding and Optimization leadership. Maintains compliance with organizational policies, procedures, and evidence based guidelines.
8. While this is primarily a remote position, the LPN - Practice Support Nurse will be redeployed to a clinic or mobile setting as needed.

Other Information

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Orthopedics Sports Medicine at Lenoir

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $23.24 - $33.41 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Kinston

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.