Clinical Systems Analyst I - Willow Ambulatory

**Applicants must reside within a commutable distance to Northeast Ohio Cleveland Clinic locations, as this role may require occasional onsite visits

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Clinical Systems Analyst I – Willow Ambulatory supports pharmacy informatics and electronic health record (EHR) operations across Cleveland Clinic’s ambulatory, community, and specialty pharmacy environments. Working within a large academic healthcare system, this role partners with pharmacy, clinical, operational, and information technology teams to support and optimize EPIC Willow Ambulatory functionality and pharmacy-related workflows. Responsibilities include building, maintaining, and enhancing EHR applications that support medication dispensing and pharmacy operations, troubleshooting system issues, analyzing workflows, and identifying opportunities for process improvement. The analyst also participates in system upgrades, testing, implementations, and ongoing optimization initiatives while providing end-user support and education to ensure efficient, accurate, and compliant pharmacy technology operations. This position plays a key role in advancing pharmacy informatics solutions that support safe medication use, operational efficiency, and an exceptional caregiver and patient experience.

This is a remote role. A caregiver in this position will work Monday through Friday from 8:00am to 5:00pm with on-call requirements every 11 weeks (or based on needs). No weekends, holidays or floating expectations.

A caregiver who excels in this role will:

• Interact with end users to define problems.

• Coordinate and conduct education and end user training programs to ensure systems are utilized as designed.

• Assist with end user documentation development or a permanent reference for clear, concise information.

• Provide implementation assistance for system projects through all phases of the system development life cycle with direction from the Lead Analyst.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in a related field and one year of applicable hospital/major medical center/major clinical information system experience OR High School Diploma/GED, one year of relevant experience and four years of healthcare IT experience OR and one year of relevant experience, plus an additional two years of healthcare IT experience can substitute for work experience

• Experience typically supported by a license in a medically related field, such as Nursing, Pharmacy Assisting, Medical Assisting, Medical Technology or EMT

• Technical certification for certain departments

• Familiarity with the processes and procedures related to healthcare regulatory agencies

• In-depth knowledge of clinical theory and practice

Preferred qualifications for the ideal future caregiver include:

• For Information Technology Division caregivers, ITIL Foundations certification
• Epic Willow Ambulatory Certification/Proficiency
• Background in outpatient/community pharmacy workflows

Physical Requirements:

• High degree of dexterity to produce materials on a computer.
• Requires normal or corrected vision and hearing.
• Ability to verbally communicate and sufficient mobility to attend clinical meetings throughout organization.
• The position must be available after hours for support by pager and computer dial-in.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $52,270.00

Maximum Annual Salary: $79,727.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).