Clinical Technical Product Owner

Position Title: Clinical Technical Product Owner

Reports To: Manager, Technical Product Owners

Division: Shared Services

Department: Information Technology

Classification: Exempt

Places of Work: Remote

People Leader: No

About the Organization:

Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.

Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.

In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

About the Role:

The Clinical Technical Product Owner is responsible for driving disciplined, high-quality delivery for Equality Health’s clinical technology platforms. This role owns backlog quality, story definition, prioritization, and sprint execution for key clinical systems, ensuring work is aligned to business priorities, clinical workflows, and technical best practices.

This role blends Technical Product Owner, Business Analyst, and Scrum Master capabilities and requires a strong technical foundation. The Clinical Technical Product Owner partners closely with engineering, QA, clinical operations, and practice stakeholders to translate real-world clinical needs into scalable, well-designed solutions. The role is hands-on in requirements of definition, functional testing, UAT, and clinical design reviews.

Platforms in Scope

Clinical and adjacent platforms include, but are not limited to:

CareEmpower
Athena Health
Peace of Mind (POM)
RingCentral and clinical communication platforms
Salesforce
Additional clinical and practice-facing platforms as adopted

Key Responsibilities:

Backlog Ownership & Agile Delivery

Own, refine, and prioritize the product backlog for CareEmpower, Athena Health, POM, RingCentral, and related clinical workflows.
Write clear, testable user stories and acceptance criteria that reflect both clinical workflows and technical constraints.
Facilitate backlog grooming, sprint planning, daily stand-ups, sprint reviews/demos, and retrospectives in partnership with engineering and QA.
Balance new feature delivery, technical debt, and production support work to maintain a healthy backlog and predictable delivery cadence.
Track and communicate delivery metrics (throughput, cycle time, spillover, predictability) to the Manager, Technical Product Owners and stakeholders.

Clinical Stakeholder Engagement & Voice of the Customer

Serve as the primary product partner for clinical stakeholders, including Care Management, Care Specialists, CHWs, and practice leadership.
Conduct interviews, workflow observations, and feedback sessions to understand current-state pain points and future-state needs.
Translate clinical feedback into prioritized epics, features, and user stories aligned to business objectives and regulatory requirements.
Facilitate regular demos, roadmap discussions, and status updates with clinical and operational stakeholders.

Requirements, Design & Engineering Collaboration

Partner closely with engineering leads, architects, and integration teams to design solutions that are technically feasible, scalable, and maintainable.
Document functional requirements, workflow diagrams, and data needs to support development and integration work.
Participate in solution and design reviews, providing clinical and operational context to guide technical decisions.
Support day-to-day clarification during sprints to ensure engineers always have well-defined, ready work.

Product Delivery

Accountable for end-to-end delivery outcomes across clinical systems, from intake and discovery through build, release, adoption, and measurable value realization.
Define outcome-based success measures (OKRs/KPIs) for major initiatives and track progress through delivery and post-release optimization.
Ensure delivery readiness through strong epic/story definition, acceptance criteria, testability, release planning, and change-management coordination.
Partner with Engineering on solution approaches, sequencing, and risk mitigation while maintaining accountability for business value and stakeholder alignment.
Drive release planning and stakeholder communications, ensuring appropriate training, enablement, and operational handoff for sustained adoption.

Functional Testing, UAT & Quality

Create and execute functional test cases for new features and changes across CareEmpower, Athena Health, POM, RingCentral, and all Salesforce development efforts. including both enterprise and clinical workflows.
Coordinate and facilitate user acceptance testing (UAT) with clinical SMEs, operational partners, and practice users.
Validate that delivered solutions meet acceptance criteria, clinical safety considerations, regulatory requirements, and user experience expectations.
Partner with QA to ensure appropriate test coverage based on risk and criticality of clinical workflows.

Process, Workflow & Experience Improvement

Analyze end-to-end clinical workflows across systems to identify opportunities to simplify, automate, and reduce rework.
Partner with design resources and clinical stakeholders to improve usability, adoption, and overall clinician experience.
Document standard operating procedures (SOPs), quick reference materials, and change impacts for clinical teams.
Promote consistent intake, prioritization, and feedback practices across clinical stakeholders.

Cross-Platform & Integration Awareness

Maintain a working understanding of the clinical technology stack and how CareEmpower, Athena Health, POM, RingCentral, and Salesforce interact.
Partner with integration and data teams to ensure requirements include data mapping, error handling, and data integrity considerations.
Support impact analysis and coordination when changes in one system affect workflows in another.

Other Duties

Other duties as assigned.

Required Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Science, Engineering, Health Informatics, or related field; or equivalent work experience.
3+ years of experience in a Technical Product Owner, Product Owner, Business Analyst, or similar role supporting software delivery.
Background or hands-on experience in software development, engineering, or coding, with the ability to understand system design, integrations, data flows, and technical tradeoffs.
Experience working with clinical or healthcare technology platforms (e.g., care management tools, EHR/EMR, practice portals, or care coordination systems).
Hands-on experience with Agile/Scrum delivery, including backlog grooming, sprint planning, and agile ceremonies.
Demonstrated ability to translate clinical and business requirements into clear, testable user stories and acceptance criteria.
Comfort partnering closely with engineering teams on technical designs, integrations, and architectural decisions.
Strong analytical and problem-solving skills with attention to detail and workflow impacts.
Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

Preferred Skills & Qualifications:

Experience with one or more platforms in scope (Athena Health, RingCentral, POM, Salesforce).
Deeper hands-on experience in software development, scripting, or engineering, with interest in progressing toward solution or integration architecture.
Experience acting as a Scrum Master or supporting a dual Product Owner / Scrum Master delivery model.
Familiarity with clinical workflows in value-based care, care management, or ambulatory practice environments.
Experience facilitating UAT, usability sessions, or structured feedback with clinical and business users.
Exposure to testing practices (functional testing, regression testing, test case design) and collaboration with QA teams.
Experience using Jira or similar tools for backlog, sprint, and release management.
Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced, highly cross-functional environment.
Strong desire to continue building technical depth and architectural responsibility over time.

Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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