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Clinical TeleHealth Specialist, Wellspect
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
Job Summary:
This position has a direct emphasis on the interface between Wellspect end users, healthcare professionals, prescribing accounts, and DME partners. This is a highly impactful position for the company that will afford the opportunity to make a significant impact on end users’ lives. There is significant amount of clinical education that will be required for end users, HCP (customer/account) level and company level. Importantly, this individual will have the opportunity to be associated with a company that provides high quality products and services that make a real difference in peoples’ lives.
The successful candidate will ideally have clinical experience including urology, urogynecology, gastroenterology, colorectal surgery, SCI rehab, or Spina Bifida and, possess strong clinical knowledge and judgment and excellent communication skills.
Key Responsibilities:
- Provides clinical and product education to Wellspect product users, healthcare professionals, DME partners, and Wellspect U.S. team
- Provides timely initial contact, follow up and return calls, emails, and product and therapy trainings to Wellspect users, HCPs, and Wellspect colleagues per clinical team protocols and expectations
- Collaborates with Wellspect clinical team and cross functional departments to provide superior customer experience and achieve Wellspect organizational goals
- Works closely with the Clinical Specialist Manager to refine, develop, and implement clinical telehealth processes and efficiencies
- Completes product complaints in accordance with the company’s complaint handling process.
- Notifies sales and clinical team about new Wellspect leads to facilitate Wellspect product prescription.
- Provides ideas, input, and guidance on marketing materials for end users
- Ensures full compliance to T&E policy including Open Payments/State reporting
- Attends national and local exhibitions/congresses for end users and healthcare professionals as necessary
- Produce timely reports on Wellspect user follow up, performance, activity, and in follow up to events
- Demonstrates positive role model behaviors in line with company values and vision
- Performs other duties as assigned or as needed
Education:
- BS degree in science major or Nursing
Certification/Licensing:
- Registered Nurse
Years and Type of Experience:
- 3-5 years of clinical nursing experience
- Urology, Urogynecology, GI, Colorectal surgery, SCI Rehab, and/or Spina Bifida experience preferred
- Leadership experience as Charge Nurse, Clinical Educator, Preceptor, etc. preferred
- Travel for in-services, meetings, and tradeshows as necessary
- Valid driver license and ability to operate a motor vehicle for up to 8 hours per day
Required Computer Skills:
- Proficient in Microsoft Office Products
- Internet and Email Applications
- CRM Systems/Order Processing
- Strong telephone etiquette skills required
Key Required Skills, Knowledge, and Capabilities:
- Strong clinical knowledge base with emphasis on urinary and GI system
- Exceptional interpersonal skills
- Experienced clinical assessment and judgement skills
- Exceptional problem solving and analytical thinking skills
- Strong ability to work independently and collaboratively with clinical team to achieve shared goals, maximize efficiencies, and provide best in class customer care experience
- Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities
- Strong teamwork, flexibility in adjusting to change and ability to multi-task
- Ability to prioritize workload and complete work per clinical protocols and expectations.
- Ability to travel up to 25% regionally and nationally as required
#LI-SD1
Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at careers@dentsplysirona.com
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