Clinical Triage Specialist

Job description

Position Summary

The Clinical Triage Specialist is a healthcare professional responsible for assessing patient needs based on the severity of their condition, ensuring timely and appropriate medical attention. This role is critical within our U.S. healthcare network.

Joining as a Clinical Triage Specialist offers a dynamic career path with growth opportunities. The next step could lead to a role as a Clinical Research and Medical Diagnosis Specialist, where you will learn how to assess patient charts and identify gaps.

Alternatively, progression to a Master Trainer in Clinical Triage is possible, allowing you to design and upgrade curriculum with U.S. healthcare professionals and mentor other specialists.

Additional opportunities include roles in Value-Based Care (VBC) and Medical Scribe Services (MSO), directly engaging with U.S. healthcare providers. These roles enhance your understanding of ICD coding and best practices in U.S. healthcare. Training opportunities, including company-paid international travel to Dubai and the U.S., facilitate access to global healthcare networks and professional development. Long-term commitment is rewarded with continuous learning opportunities, paid courses, certifications, and comprehensive training in EMR systems, patient protocols, and night-time care guidelines. You will also have access to mentorship programs with experienced professionals.

Key Roles and Responsibilities

Triage Decision-Making

• Utilize standardized triage algorithms and protocols to assess patient status.
• Assess the severity and urgency of U.S. patients' conditions.
• Prioritize patients based on clinical judgment and triage criteria.
• Escalate patient conditions to relevant stakeholders as needed.

Patient Assessment

• Conduct thorough reviews of medical histories before scheduling calls.
• Identify patient concerns, symptoms, and chief complaints.
• Review doctor’s notes, lab results, and medical imaging.

Communication

• Collaborate with U.S. healthcare teams, including physicians and nurses.
• Communicate effectively with patients, families, and caregivers.
• Ensure clear handoffs and transitions.
• Display compassion in patient interactions, understanding the importance of patient relationships.

Protocols, Guidelines, and Compliance

• Ensure compliance with regulatory requirements and accreditation standards.
• Maintain patient confidentiality and data security in line with HIPAA guidelines.
• Adhere to ethical and professional standards.

Documentation

• Document patient assessments meticulously.
• Record triage decisions, actions, and outcomes.
• Maintain accurate and up-to-date medical records.

Required Skills and Qualifications

• Education: MBBS with a completed one-year internship (including six months in medicine, preferred).
• Experience: Previous experience in community clinics is advantageous.
• Language Skills: Proficient in English, with excellent oral and written communication skills.
• Background Check: Clean criminal record.
• IT Skills: Proficient in MS Office.

Location: DHA Phase 6 (On-site)

Work Schedule: Monday to Friday, 07 PM – 04 AM (Night Shift)

Type: Full-time

Company Benefits:

> Door-to-door transportation available free of cost.

> Medical & Utility benefit

> Provident Fund facility

> Performance-based monthly bonuses

Job Type: Full-time

Work Location: In person