Cloud Engineer/Architect II

Position Overview

The Cloud Engineer/Architect II will support a multiyear federal program delivering engineering, modernization, and operational support across the Microsoft ecosystem. This position focuses on designing, optimizing, and supporting hybrid and cloud-based Microsoft products—including Microsoft 365, Exchange, and SharePoint, and related Microsoft services.

This is not just a ticket-based help desk role. The agency requires technical expertise, proactive recommendations, break/fix support, and hands-on engineering across multiple Microsoft products and services. Candidates with relevant Microsoft certifications will be prioritized.

This role may require rolling team-based shifts to support a 24/7 operational environment.

Key Responsibilities

Microsoft Product Architecture & Engineering

• Work with Microsoft cloud-based infrastructure and services.
• Support and provide expert technical solutions that integrate software, network, and security components to support current and future organizational needs.
• Evaluate and ensure alignment of system development efforts with agency enterprise architectures; recommend adjustments when necessary.
• Support and lead cloud migration planning, execution, and optimization efforts across Microsoft platforms.

Microsoft Product Expertise

• Candidates must be proficient in one or more of following Microsoft Products.
• Each Microsoft product will be evaluated independently.
• Provide engineering-level support, troubleshooting, and optimization for:
• Microsoft Exchange (end-user support, security, administration, custom configurations)
• Microsoft 365 / Teams (account admin, security, customization, tenant management)
• Microsoft SharePoint (support, workflows, forms, migration to SharePoint Online)

System Optimization & Performance

• Recommend proactive improvements, performance tuning, and security enhancements across Microsoft products.
• Ensure high availability, scalability, and resilience of Microsoft product environments.
• Provide technical leadership in developing system documentation, architecture diagrams, SOPs, and technical reports.

Cross-functional Collaboration

• Work closely with federal leadership and technical SMEs to solve problems, resolve incidents, and perform system changes.
• Participate in ongoing modernization efforts aligned with agency cloud strategy.
• Provide guidance and technical direction to junior engineers or support staff as needed.

Security & Compliance

• Support compliance with federal security standards and agency-specific cloud security requirements.
• Recommend and implement best practices for identity management, access control, and data governance across Microsoft cloud services.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 8+ years of experience in cloud engineering, systems engineering, or enterprise technical roles.
• Demonstrated experience with one or more Microsoft technologies:
• Exchange
• M365 / Teams
• SharePoint On-Prem & SharePoint Online
• Strong understanding of cloud networking, end user support, Microsoft account management, and Microsoft security frameworks.
• Ability to troubleshoot and lead complex technical issues spanning Microsoft products and related services.
• Must be able to obtain and maintain a Public Trust Clearance.

Preferred Qualifications

• Microsoft 365 or Exchange/SharePoint certifications
• Expert knowledge of Microsoft Troubleshooting techniques
• Significant experience supporting federal environments or large enterprise systems
• Experience working with end users of all experience levels

Pay: From $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Systems engineering: 8 years (Required)
• Could Engineering : 8 years (Required)
• Microsoft 365: 5 years (Required)
• Microsoft Sharepoint : 5 years (Required)
• Microsoft Exchange: 5 years (Required)

License/Certification:

• Public Trust Clearance (Preferred)

Work Location: Remote