Cloud Operations Engineer

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Role/Position

CORA Legal Group is seeking an experienced Cloud Operations Engineer to support its production cloud applications and to optimize our cloud infrastructure, ensuring its reliability, scalability, and performance. In this role, you will be responsible for the design, implementation, and management of our customerfacing cloud environments, playing a key role in maintaining a high-availability environment for our applications and services. You will collaborate with cross-functional teams to automate and streamline our operations, troubleshoot issues, and contribute to the overall architecture and strategy of our cloud infrastructure. You will need to be self-motivated, organized, and have exceptional interpersonal skills to be successful in this position.

Duties and Responsibilities

• Monitor client-facing environments and promptly escalate any performance, security, or availability issues to the proper internal resources.
• Design and manage highly available, scalable, and secure cloud infrastructure across multi-cloud environments (eg. AWS, Azure, GCP).
• Design and implement cloud-based solutions that align with best practices for performance, security, including identity and access management (IAM) and cost-efficiency.
• Manage cloud resources, including virtual machines, containers, databases, networking, and storage, ensuring optimal performance and reliability.
• Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or Ansible to automate the provisioning and management of cloud resources.
• Implement and manage CI/CD pipelines to streamline the deployment process, ensuring fast and reliable application releases.
• Automate routine operational tasks, such as monitoring, scaling, and backups, to improve efficiency and reduce manual intervention.
• Set up comprehensive monitoring, logging, and alerting systems to proactively identify and resolve potential issues before they impact users.
• Manage incident response efforts, including root cause analysis and remediation, to minimize downtime and ensure a stable environment.
• Continuously optimize cloud infrastructure for cost-effectiveness and performance, identifying and eliminating bottlenecks.

- Ensure the cloud environment complies with industry standards and regulations (eg. ISO 27001, SOC 2, GDPR) through the implementation of security controls and audits. - Stay up to date with the latest cloud technologies and trends and evaluate their applicability to our environment.

• Provide 24/7 support for cloud applications, ensuring high availability and performance.
• Document support processes and maintain a knowledge base for common issues and solutions.

Qualifications and Experience

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 3-4 years of experience in cloud operations, cloud engineering, DevOps, or a similar role, with a focus on managing high availability production cloud environments.
• Proven experience with multi-cloud environments, particularly AWS, Azure, or Google Cloud Platform.
• High degree of self-motivation and initiative; ability to perform independently with minimal supervision.
• Expertise in cloud infrastructure management and automation tools (eg. Terraform, CloudFormation, Ansible).
• Strong knowledge of containerization and orchestration technologies (eg. Docker, Kubernetes).
• Experience with CI/CD pipelines and related tools (eg. AzureDevOps, Jenkins, GitLab CI).
• Proficiency in scripting and programming languages such as Python, Bash, or PowerShell.
• Knowledge of monitoring and logging tools(eg. New Relic, Azure Monitoring, AWS Cloud Watch).

Preferred Skills

• Experience using AI tools and platforms to streamline and enhance capabilities.
• Strong problem-solving skills with the ability to troubleshoot complex cloud infrastructure issues independently.
• Excellent communication skills, capable of conveying technical concepts and issue reports to both technical and non-technical audiences.
• Strong customer service orientation and the ability to support internal and external customers effectively.

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.