Cloud Operations Manager

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

CORA Legal Group is hiring for a Manager, Cloud Operations position. CORA Legal Group currently consists of two companies - BEC Legal Systems and RBRO Solutions. Each company has a series of multi-tenant, cloud-based products built upon Azure and AWS infrastructures.

The Position

This is a key position that leads a global cloud operations team tasked with monitoring the production environments for both companies. CORA Legal Group is expected to acquire other companies in the coming years, and this position has outstanding potential for advancement and growth as the organization expands and new cloud applications come online.

The Manager, Cloud Operations reports to the Vice President of Technology for CORA Legal Group. Hours for the position are 8:00 AM to 5:00 PM Eastern Standard Time (US). Occasional after-hours or weekend work may be necessary.

Job Responsibilities

Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products

• Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
• Manage production deployment of CORA Legal Group cloud applications and services
• Prioritize tasks and set direction for Cloud Operations team members Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
• Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
• Ensure that cloud systems are backed up, highly available, documented, and secure
• Gather baseline performance information and establish related alerting mechanisms Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents
• Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met
• Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing
• Proactively create and test remediation plans for anticipated issues
• Continually communicate status and promptly escalate issues to the appropriate team and department leaders
• Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc.
• Build a culture of continuous growth and improvement within the Cloud Operations organization
  
  

Required Skills

• A track record of success in management of cloud architectures, including Azure and AWS
• Significant experience in managing a team to oversee production cloud environments; strong team-building skills
• Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies
• Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)
• Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation
• Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact
• Expertise in automating infrastructure, configuration and deployments
• Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog
• Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)
• Experience in designing, implementing, and maintaining CI/CD pipelines Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)
• Excellent verbal and written communication skills
• Very strong time management and analytical skills
• A positive, diplomatic, and professional demeanor; high emotional intelligence
  
  

Preferred Skills

• Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR
  
  

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment
  
  

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.