Club Coordinator

Club Coordinator: Visionary Leader & Operations Manager

The Picklr Mount Prospect, IL

Position Summary: The Owner's Mindset

The Club Coordinator at The Picklr Mount Prospect functions as the facility's General Manager and Chief Business Leader, holding ultimate, hands-on accountability for both Operational Excellence and Strategic Revenue Growth. We are looking for a highly proactive, dedicated, and analytical leader with a genuine passion for hospitality and pickleball.

This role requires an owner’s mindset and hands-on execution. The Club Coordinator will be the single point of accountability for the club's success, driving membership growth, ensuring flawless operations, and cultivating an exceptional member experience. We're looking for a highly autonomous self-starter who is comfortable taking full ownership of complex problems.

The ideal candidate will proactively drive tasks to completion, minimizing the need for check-ins or follow-up. If you thrive in a fast-paced environment, you can expertly juggle competing priorities, and are driven by a vision for continuous improvement, this is your opportunity to lead one of the largest and fastest-growing indoor pickleball clubs in the Midwest.

Core Principles of The Picklr Mount Prospect

The Club Coordinator will be the chief executor and role model for our core operating philosophy. We expect this leader to hold themselves and their team accountable to these principles every day:

• Customer Service: Relentlessly focused on member needs, exceeding expectations, and swift problem resolution.
• Community: Proactively building an inclusive, social, and welcoming environment where players connect and grow.
• Communication: Ensuring clear, prompt, and professional dialogue with staff, ownership, and all members.
• Cleanliness: Maintaining an immaculate, professional, and safe environment where club presentation is a point of pride and a competitive advantage.
• Consistency: Delivering all of the above consistently across all staff, programs, and facility standards.

Key Responsibilities & Areas of Accountability

1. High-Accountability Leadership & Staff Management (Mentorship & Direction)

• Recruit, train, mentor, and lead a high-performing team of part-time front-desk staff, setting clear, measurable expectations for service and conduct.
• Assume full ownership of the employee lifecycle: staffing, scheduling, hiring, training, payroll processing, and policy enforcement.
• Hold the team strictly accountable for all duties, ensuring the front-desk staff are actively engaged and performing their job functions without exception.
• Lead by example, demonstrating unmatched communication skills and professional resolution of team conflicts or performance issues.
• Take the decisive initiative to resolve internal and external problems quickly and permanently, utilizing strong judgment and requiring minimal escalation to ownership.

2. Strategic Growth & Revenue Generation (Vision & Analytics)

· Develop and implement strategic initiatives that are proactive, data-driven, and analytical to aggressively increase membership acquisition and boost long-term retention and satisfaction, ensuring a continuous pipeline of prospects.

· Own the club's comprehensive marketing strategy by planning, launching, and managing integrated digital and community outreach campaigns.

· Directly manage the HubSpot CRM and marketing platform to execute email campaigns, track leads, and nurture prospects from initial inquiry to paid membership.

· Lead Local Outreach and Community Activation efforts (outside the facility) through partnerships, targeted events, and on-site activations to promote the brand and acquire new members.

· Identify and secure new group revenue streams by actively targeting local businesses, corporate wellness programs, and community organizations for bulk membership sales and private event bookings.

· Analyze club performance data (sales, utilization, retention, and campaign ROI) and market trends to proactively identify opportunities for revenue optimization across memberships, events, and Pro Shop sales.

· Rapidly execute and own the external marketing presence, managing the club’s social media channels (Instagram, Facebook, etc.), local partnerships, and content creation (Canva) to drive digital traffic and increase brand awareness.

· Lead the planning and execution of all private and corporate events (charities, fundraisers, etc.), maximizing their success and leveraging them for community outreach and new member generation.

3. Hands-On Operational Excellence (Execution & Ownership)

· Ensure all tasks are done quickly, completely, and correctly the first time.

· Assume full ownership of the club's physical environment, ensuring the entire facility (courts, equipment, common areas, restrooms) maintains the highest standards of safety, cleanliness, and presentation without fail or prompting.

· Oversee the complete lifecycle of club programming (leagues, tournaments, open play) within Playbypoint, continuously optimizing offerings based on member demand, ensuring accuracy, and maximizing court utilization.

· Proactively manage and coordinate all facility maintenance, coordinating vendors and ensuring all issues with building systems are resolved quickly and permanently.

· Oversee purchasing, inventory, and merchandising for the Pro Shop and all club supplies, ensuring optimal stock levels and budget adherence.

4. Exceptional Member Experience & Relationship Building (Engagement and Retention)

· Champion a thriving club culture and community atmosphere, proactively creating social opportunities, facilitating player connections, and acting as the central hub for the Mount Prospect pickleball community.

· Provide exceptional customer service by acting as the final point of escalation for all member and guest inquiries (in-person, phone, email, text).

· Thrive in a fast-paced, high-volume environment, demonstrating the ability to manage competing demands while remaining warm, personable, and dedicated to member satisfaction.

· Ensure a friendly, professional, and seamless check-in experience for all members and guests, setting the tone for the entire club visit.

Required Qualifications & Attributes

Accountability & Drive: Proven ability to lead autonomously, take decisive initiative, and operate without constant supervision. A track record of delivering results and executing tasks completely after a single instruction.

Experience: Minimum of 3+ years in a management or leadership role within a high-volume retail, hospitality, or recreation environment.

Leadership: Demonstrated ability to successfully train, mentor, delegate to, and hold team members accountable for meeting specific performance metrics.

Problem Solver: Highly adaptable and analytical; capable of quick, creative, and sound problem-resolution while being pulled in multiple directions.

Communication: Excellent written and verbal communication skills, including the ability to clearly articulate membership benefits and drive sales conversations.

Passion: A genuine passion for the game of pickleball or a strong affinity for sports/community facility management is highly preferred, as a passionate employee will drive engagement.

Compensation & Growth

We offer a competitive package that rewards results:

• Base Salary: $60,000 per year.
• Performance Bonus: Quarterly bonus based on a percentage of Gross Company Revenues.
• Targeted Total Compensation: $75,000 in on-target earnings (OTE) for the first year. This structure is uncapped, meaning your compensation grows directly with the company.

Benefits & Perks

We support our team with valuable benefits:

• Retirement: 401(k) Retirement Plan (employee contributions available).
• Time Off: Paid Time Off (PTO) / Vacation.
• Unique Perk: Complimentary Pickleball Club Membership.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off

Application Question(s):

• Are you available to work a flexible schedule that includes some evenings and weekends, in addition to standard weekday business hours?

Experience:

• Management: 3 years (Preferred)

Ability to Commute:

• Mount Prospect, IL 60056 (Required)

Work Location: In person