Club Floor Agent

• Greet and welcome all guests at all times with a warm, friendly, and professional demeanor, using guest names at every opportunity to foster a personal connection.
• Deliver highly personalized and attentive service, ensuring Club Lounge guests feel recognized and valued throughout their stay.
• Be fully informed of all daily arrivals to the Club Lounge, including regular guests, Club Floor guests, ICA guests, and VIPs.
• Review communication logbooks and staff notice boards at the beginning of each shift to stay updated on important information and guest details.
• Answer the telephone promptly and professionally using your name and department, providing courteous and efficient service.
• Manage check-in and check-out procedures within the Club Lounge, including handling guest identification, issuing room keys, and managing safety deposit boxes with discretion.
• Anticipate and respond to guest needs, recording and acting upon guest preferences, and efficiently handling messages, requests, questions, and concerns.
• Serve as a trusted point of contact for all Club Lounge guests, assisting with anything from billing issues to providing local recommendations, while escalating matters to management when necessary.
• Adhere to hotel safety and security procedures at all times, report any incidents, and wear protective equipment as required.
• Maintain a polished appearance and professional conduct at all times, acting as a true ambassador of the hotel brand.
• Stay fully informed about daily hotel events, lounge offerings, and local activities to proactively engage with and assist guests.
• Support fellow colleagues and departments with ad-hoc duties, showing flexibility and teamwork, especially during busy periods.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.