Club General Manager

JOB TITLE

Club General Manager - OMAN

JOB ROLE

The General Manager is responsible for the following:

1. Membership Sales & Marketing

2. Merchandise sales

3. Member Retention

4. Club Operations - Quality Control

5. Member Interaction

6. Overseeing all Club Operations.

7. Cost Control

8. Team training

The role of the General Manager requires:

· High level work ethic.

· Enthusiasm.

· Time management & strategic planning.

· Training and continual refresher training.

· Personable qualities and an understanding towards all types of people.

· Professional approach.

· High energy, cheerful personality.

· Pro-active, make it happen, go forward positive attitude.

· Ability to create a team environment & lead via inspiration.

1. Membership Sales & Marketing

· Structuring & implementing a hole proof MONTHLY MARKETING PLAN.

· Create & leverage of your own business NETWORK.

· Having a pro-active approach in generating your own business via internal & external activities.

· Ensuring that you manage the CLUB ACTIVITY/APPOINTMENTS TARGET via the hour consistently every day.

· Setting up your MEMBERSHIP SERVICES TEAM for success with a daily 10 minute SUCCESS MEET, supported by FOLLOW UP MEETS, as per company standards.

· Consistently achieving your monthly, daily sales activity targets..

· All SALES administration procedures are adhered to as per company expectations.

· Prospect & Member tracking is a daily activity without compromise.

· Deliver the company’s training principles to the MEMBER SERVICES TEAM.

· Every action is honest and holds the highest level of integrity.

2. Merchandise Sales

· Have product knowledge of all BRAIV MERCHANDISE

· Proactively promote BRAIV merchandise to all club members.

· Drive Membership Services Team to achieve daily club “merchandise” target

· Hold 100% integrity and sell the benefit of each product.

· Implement internal club promotions.

· Be quick to react to slow selling products & quick to identify best sellers.

3. Member Retention

.

• Manage NET MEMBERSHIP GROWTH on a weekly basis.
• To react quickly to MEMBERSHIP DECLINE.
• Be quick to address any kind of member complaint.
• Always make yourself available to your clientele and be approachable.
• Avoid at all times saying, “it can’t be done” and always offer a solution.
• Every event ends with a WIN, WIN!
• Keeping your clientele up to date with club upgrades, events, and special offers.
• Take initiative in recognising what’s important to them.
• Always be up beat and positive around your clientele.
• Daily SERVICE CALLS are being conducted by the MS’ & yourself
• Organising quarterly MEMBER EVENTS.

4. Club Operations - Quality control

• Taking initiative and displaying pride in the club.
• Ensuring change rooms and gym areas are immaculate at all times.
• Addressing any untidiness or maintenance issue promptly.
• Walking the floor and ask for member feedback.
• Addressing member complaints promptly and then following up.
• Ensuring all members are complying with club etiquette rules.
• Adhere to all club opening and closing procedures.
• Balance the till before you finish your shift.
• Ensuring that the FITNESS TEAM fulfil their role as per company expectations.
• Take initiative in finding tasks that are required to be completed during down times.

5. Member interaction

• Be seen interacting with all members.
• Be quick to introduce yourself to members you haven’t previously met.
• Attend and be involved in member events and social activities.
• Introduce members to other club and team members.

6. Cost Control

• Pro-actively managing ENERGY COSTS.
• Identify opportunities to minimise all costs.
• STOCK CONTROLS are being conducted twice daily.
• Adhering to all club BUDGETS.
• Identify any kind of wastage.

7. Staff Recruitment & Training

• Actively conduct interviews once monthly for “potential” staff & create a HOT LIST?
• Advertise, Interview, & recruit team members that are the right “fit”.
• Deliver affective staff training that can be measured.
• Weekly follow up training to be delivered.
• To use the company’s training manuals at all times to ensure consistency.

Key Performance Indicators (KPI’s)

• Achieve you DAILY GOALS for all KPI’s.
• Achieve your monthly MEMBERSHIP SALES TARGETS.
• Achieve your monthly PRODUCT TARGETS.
• Achieve your monthly NET MEMBERSHIP GROWTH TARGET.
• Achieve monthly EBITA.

Job Type: Full-time

Pay: Up to AED12,000.00 per month