Cluster Assistant IT Manager

The Cluster Assistant IT Manager supports the Cluster IT Manager in overseeing hotel technology operations, ensuring reliability, security, and efficiency of systems and guest-facing technologies. Key responsibilities include:

• Assist in planning, implementing, and maintaining IT infrastructure, including networks, servers, and software systems.
• Support critical hotel systems (e.g., Property Management, Point of Sale, key card access, IP telephony, CCTV, and guest Wi-Fi).
• Enforce cybersecurity protocols, ensure data backups, and maintain disaster recovery plans.
• Provide IT support across departments, troubleshoot issues, and train staff on IT systems and policies.
• Liaise with external IT vendors and corporate IT teams for support and system upgrades.
• Assist with IT budgeting, procurement, and asset inventory management.
• Ensure compliance with data protection laws and industry regulations.
• Participate in 24/7 support rotation for critical system issues and emergencies.