Cluster Security Director

Bold Hospitality. Grand Experiences.

Red Sea Global is proud to partner with Grand Hyatt , one of the world’s most iconic luxury hotel brands, Grand Hyatt - The Red Sea is more than a hotel—it's a destination within a destination , setting a new standard for indulgent luxury in Saudi Arabia.

At Grand Hyatt , care is the most powerful force in hospitality. It lives at the heart of everything we do—from the way we welcome our guests to how we uplift and empower our people. Our purpose is simple yet profound: We care for people so they can be their best.

Where Every Moment is Grand.

Key areas of responsibilities:

• Please note that the responsibilities outlined below are not exhaustive. Grand Hyatt The Red Sea & Miraval The Red Sea employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Cluster Security Director you will need to:

Operational Leadership

• Assist in managing all aspects of security operations across both properties.
• Oversee daily deployment of security personnel, shift planning, and coverage integrity.
• Conduct site inspections and audits to ensure compliance with brand and regulatory safety standards.
• Monitor access controls, surveillance systems, emergency equipment, and response readiness.

Guest & Colleague Safety

• Champion a culture of safety that enhances—not disrupts—the guest experience.
• Ensure discreet, respectful, and guest-centered responses to incidents, alarms, or emergencies.
• Conduct investigations into incidents with objectivity, sensitivity, and confidentiality.
• Provide visible presence during high-occupancy or VIP periods, ensuring safety without intrusiveness.

Emergency Preparedness & Compliance

• Assist in the development, maintenance, and training of emergency response procedures (fire, evacuation, first aid, etc.).
• Support business continuity and crisis management plans in alignment with Hyatt and local regulations.
• Ensure all documentation, permits, and inspections are current and compliant with Red Sea Authority, Ministry of Interior, and other relevant bodies.

Training & Awareness

• Conduct regular training sessions and drills for security staff, department heads, and line colleagues.
• Reinforce security awareness, personal safety, conflict resolution, and cultural respect.
• Mentor junior officers and supervisors to elevate professionalism and consistency.

Cross-Property Coordination

• Balance the unique service philosophies of Miraval (wellness-focused, tranquil) and Grand Hyatt (luxury lifestyle, dynamic) in all security approaches.
• Customize SOPs and patrol routines based on the needs of each brand’s guest experience.
• Collaborate with engineering, housekeeping, HR, and front office teams to align safety protocols.

Vendor, Asset & Perimeter Oversight

• Monitor security protocols for deliveries, contractors, and third-party service providers.
• Ensure clear perimeters, secure access points, and monitored equipment zones.
• Prevent loss, damage, or unauthorized entry through proactive surveillance and smart deterrents.

Other Duties

• Ensure that all associates have a complete understanding of the hotel's policy and procedures.
• Conduct annual Performance Development Discussions with associates, supports them in their professional development goals.
• Interview new potential associates in liaison with the Human Resources Department. Trade test each potential candidate.
• To adhere to and ensure that every associate in the department / division understand all the principles of Hyatt’s Global Privacy Policy and comply fully with all the obligations as per the policy.
• Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.
• To implement and monitor the key contributors to the associate engagement survey, to analyze the results, prepare and implement appropriate action plans, and to achieve consistent high level of engagement and improve on it year on year.
• To identify high performing associates (HIPOS), assist in their career planning, personal growth and development while supporting the hotel succession plan and retention.
• To closely monitor the Attrition patterns of the department / division on a monthly basis.
• To understand the reasons for associate turnover in the respective areas and take appropriate corrective actions along with the HR department, to control turnover wherever possible.
• To consistently work with the training team and division managers on upgrading the list of tasks covered and periodically review all task to check for any desired changes.
• To ensure all associates are trained on all relevant tasks.
• Implements effective training programs for the associates in coordination with the Training Manager and their Departmental Trainers.
• Attends and contributes to all training sessions and meetings as required and to ensure the associates on the department do so.
• To supervise training need analysis for the department.
• Regularly nominate and ensure participation of team members for all training planned in the hotel, in line with the objectives outlined in the SMART Goals on respective PDPs and as per Consumer Audit findings.

Leadership Profile:

Hyatt’s Leadership Profile clarifies what is expected of Hyatt’s leaders and the specific behaviors that successful leaders exhibit to achieve business results. Be familiar with Hyatt’s Leadership Profile as the expectation and measure of your performance. Additionally, exhibiting these behaviors will help you hire, develop, evaluate and reward talent successfully.

Learn & Grow

• Leaders are quick and curious. They are more likely than others to be energized by the challenge of the unfamiliar, to quickly understand new or complex situations and data, and to share that learning with others. They are also likely to be more open to feedback, to reflect and learn from experiences, and to recover quickly from setbacks. They probably also have a higher risk tolerance and greater resilience to recover from mistakes or failures than many of their peers. These behaviors and personal qualities are an advantage in becoming more effective as a leader over time.

Foster a Culture of Care

• Leaders build trust through listening first, acting ethically and with integrity. They truly care about others and demonstrate that as they display empathy, create an inclusive environment, encourage diverse viewpoints, and recognize and reward excellence. They assume responsibility for the customer experience, prioritize stakeholder needs, and ensure colleagues have the resources and support they need to demonstrate to customers that we really care.

Adapt and Thrive with Change

• Leaders look ahead and make needed changes happen. They are comfortable adapting or transforming existing processes or directions to customer needs, and are more proactive in identifying and removing barriers to change and engaging key internal stakeholders. They also tend to be aware of the broader business climate, able to connect trends in the external world to changes needed internally, and more likely to sponsor or coach teams driving change.

Achieve Results

• Leaders are action-oriented, understand how to effectively work through others, and are undeterred by challenges. They move quickly to address issues and tend to be comfortable making decisions even when the right answer isn’t totally clear. They are more likely to set clear expectations for colleagues on their team, hold their team to higher performance standards, and give direct feedback. At the same time, they tend to provide support to their team in order to achieve the goals—communicating, coaching and developing, helping them connect their individual work to a greater goal, and entrusting them to act. They are also more likely to see the bigger picture, think longer-term about their team’s talent needs, and to take a longer-term view of results that count.

Qualifications & Experience

• Minimum 5 years’ experience in safety and security roles within luxury hospitality or critical infrastructure.
• Proven leadership in managing cross-cultural teams, guest security, and emergency response systems.
• Strong knowledge of Saudi regulations, Red Sea Global mandates, and security technologies.
• Experience in wellness resorts or high-profile lifestyle properties preferred.
• Certifications in fire safety, first aid, crisis management, or security operations required.
• Proficiency in English essential; Arabic fluency highly preferred.

Skills & Attributes

• Composed, discreet, and confident leader with a guest-first mindset.
• Detail-oriented and highly observant with strong situational awareness.
• Clear communicator and trainer with high emotional intelligence.
• Adaptable to varying environments—from peaceful spa zones to high-energy hotel events.
• Integrity-driven and proactive in identifying and mitigating risks.
• Strong computer literacy and familiarity with security management systems.