Cluster Senior IT Specialist

Full job description:

The Cluster Hotel IT Manager is responsible for leading, managing, and supporting all IT operations across multiple hotel properties. This includes ensuring the smooth functioning of property management systems (PMS), point-of-sale (POS) systems, networking, data security, guest internet solutions, and other technology platforms that support hotel operations and guest services. The role requires balancing strategic planning with hands-on technical support to align IT infrastructure with the business objectives of the hotels.

Key Responsibilities:

• Develop and implement IT strategies, policies, and standards across all hotels in the group.
• Ensure alignment of IT systems with the group’s overall business goals.
• Provide leadership and guidance to property-level IT staff.
• Manage IT budgets, procurement, and vendor relationships.
• Oversee, support, and maintain hotel PMS, POS, back-office, telephony, and guest technology systems.
• Ensure system upgrades, patches, and backups are carried out with minimal business disruption.
• Standardize IT processes and workflows across all properties.
• Monitor and ensure the uptime of critical systems and networks.
• Manage network infrastructure, Wi-Fi solutions, firewalls, and servers.
• Provide second-level IT support to hotel properties, escalating issues where necessary.
• Train and mentor hotel staff on IT systems and cyber hygiene.
• Ensure quick resolution of system issues to minimize impact on guest service and operations.
• Lead IT-related projects such as system migrations, new hotel openings, or technology rollouts.
• Collaborate with other departments to evaluate and implement new technologies that enhance guest experience and operational efficiency.
• Ensure guest and staff networks are secure, stable, and properly segregated.
• Implement and monitor IT security protocols, including data protection, PCI compliance, and GDPR standards where applicable.
• Develop disaster recovery and business continuity plans.
• Strong knowledge of hotel systems (PMS such as hotel Logix, Win HMS Opera, POS such as Micros, booking engines, CRS, and channel managers).
• Proficiency in networking, server management, cloud solutions, and cybersecurity.
• Excellent troubleshooting and problem-solving skills.
• Strong vendor management and negotiation skills.
• Leadership, communication, and project management abilities.
• Ability to work under pressure and manage multiple properties remotely.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 5 years of IT experience, with at least 3 years in hospitality IT management.
• Proven track record in managing IT across multiple properties.
• Experience with hotel technology vendors and hospitality IT standards.

Job Type: Full-time

Work Location: In person