CMA/RMA- Chenal Family Clinic

Supervisory Responsibilities:

• None

Safety Sensitive Role:

• Yes

Duties/Responsibilities:

• Leadership duties which may include assigning work; providing technical assistance; overseeing staff schedules; monitoring quality of work; mentoring staff; providing constructive feedback to supervisor/manager on issues impacting clinic performance and caregiver effectiveness; staff training; providing leadership feedback on staff performance.

• Perform general patient care by following established standards and procedures.

• Greet and prepare patients for the health care provider.

• Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.

• May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis.

• Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration.

• May perform routine tests including but not limited to EKGs.

• Schedule patients for diagnostic testing and follows up to ensure completion of testing.

• Communicate with patient regarding test results and plan of care by phone or mail as directed by physician.

• Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol.

• Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider.

• Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).

• Ensure safety checklists/quality controls are completed as required.

• Provide for patient safety and protection of patient privacy rights.

• May provide minimal direction to “secondary” Medical Assistants as directed by the provider or Clinic Manager.

• Perform other duties as assigned by Clinic Manager, MA Lead or as requested by healthcare provider(s).

Required Skills/Abilities:

• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.

• Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.

• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

• Learning and Growth: has a commitment to continuous professional and organizational learning

• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

• Ability to perform EKGs, draw blood and administer injections.

• Ability to effectively communicate to staff and patients.

• Demonstrated knowledge of examination, diagnostic and treatment room procedures.

• Through knowledge of the meaning and use of medical terminology and abbreviations.

• Demonstrate sound judgment and composure with the ability to take appropriate action in questionable or emergency situations.

• Maintains a positive, caring attitude towards patients.

• Good computer skills using a medical management application.

• Possess a strong work ethic and a high level of professionalism.

Education and Experience:

• High school diploma or equivalent required.

• 3 - 5+ years of experience in a same or similar role preferred.

• Current/valid Certified Medical Assistant (CMA) certification required or Registered Medical Assistant (RMA) required if applicable.

• Basic Life Support (BLS) or Advanced Care Life Support (ACLS) required.

• Training and competency in assigned clinical procedures and medical equipment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• May require prolonged periods of standing, moving, and bending.

• Must be able to lift up to 50 pounds at times.

Disclaimers

• This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

• Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.