CNO and SVP, Patient Care Services - MGH

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The salary range for this position is $550,000 to $650,000 annually. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Job Summary

As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital (BWH) and Massachusetts General Hospital (MGH), MGB supports a complete continuum of care including two academic medical centers, community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.
MGH is consistently ranked as one of America's Best Hospitals by U.S. News & World Report, offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. MGH conducts the largest hospital-based research program in the United States and is the oldest and largest teaching affiliate of Harvard Medical School.

MGH was established to provide care to Boston's sick and became the first teaching hospital of Harvard University's new medical school. For centuries, MGH has remained at the forefront of medicine by fostering a culture of collaboration and education, pushing the boundaries of medical research, and maintaining an unwavering commitment to the community it was created to serve.

MGH focuses on the communities they serve, with a keen focus on healing, educating, and innovating at the highest levels. MGH’s first priority is the well-being of patients – near and far. As a team, MGH is able to maintain a singular focus on providing the highest quality, most compassionate care to each and every patient.

Reporting to the MGH/MGPO COO for operations and budgets and to the MGH President for quality, safety, education, scholarship, and Magnet designation, the Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO) works collaboratively with the senior leadership team of the MGH sites and MGB by participating in the planning for inpatient, outpatient, and community services and the development of innovative, high-quality, clinical programs and initiatives. As a key operational leader of the largest clinical workforce across the organization, the SVP/CNO has a keen focus on the quality, efficiency, and effectiveness of nursing care and implementation of innovative new care models. Further, the SVP/CNO shares accountability with the senior leadership team for the institution’s financial performance, patient satisfaction, and promotion of a healthy workplace environment that cultivates a just culture of inclusion, mutual respect and collaboration. With other members of the leadership team, the SVP/CNO assures that interdisciplinary, expertly proficient, compassionate care is provided to patients, regardless of site of care or ability to pay.

The SVP/CNO, through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents, directs the activities of direct patient care providers across MGH sites. Areas of direct responsibility include: Nursing, Respiratory Care, Language Services, Social Services and Spiritual Care. Areas of accountability also include oversight of numerous programs within Patient Care Services including: Caring Headlines, Workforce and Engagement Programs, Management Systems and Financial Performance, the Haven Domestic Violence Program, Informatics, Information Ambassadors, Staff Learning and Development, The Maxwell & Eleanor Blum Patient and Family Learning Center, The Norman Knight Nursing Center for Clinical & Professional Development, and The Yvonne L. Munn Center for Innovation and Nursing Research, Ladies Visiting Committee Retail Shops, Patient and Family Lodging, , Case Management, Clinical Support Services, and Volunteer Services. In addition, there are several Patient and Family Advisory Committees that inform the work of Nursing and Patient Care Services. The SVP/CNO also collaborates closely with enterprise operations functions including care continuum and therapy services and provides indirect oversight for associated functions deployed at MGH. In collaboration with the Chief Medical Officer, the SVP/CNO assures delivery of high-quality care with specific emphasis on patient safety.

The SVP/CNO is responsible—directly, or in partnership with senior leader colleagues, the Department Chairs, and/or clinical leaders—for a number of ongoing, broad organizational requirements, including:

• Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;
• Ensuring that all educational programs meet institutional and outside regulatory requirements;
• Ensuring that all research initiatives are appropriately supported;
• Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO;
• Managing MGH operating and capital budgets for within the purview of the SVP/CNO;
• Leading the management team within the SVP/CNO’s enterprises toward attainment of identified short- and long-term goals;
• Advancing the institution’s commitment to workforce excellence;
• Developing and executing plans designed to achieve organizational strategic objectives; and
• Collaborating with other institutional leaders to meet MGB strategic goals and objectives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Leadership & Strategy, Patient Care, Quality, and Service Excellence, Financial Management, System Engagement, Human Resources Management, Education, and Research.

MINIMUM JOB QUALIFICATIONS:

• 10+ years of leadership experience, with progressive management responsibilities, required.
• Licensed as a professional nurse in MA.
• NEA-BC preferred.
• Doctorate in Nursing, PhD or equivalent doctoral degree required.
• Experience in an academic medical center with an active role in the educational and research communities is required.
• Experience working in a highly matrixed organization / environment required.
• Demonstrated track record of successfully leading teams.
• Membership in appropriate professional organizations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Leadership, Results orientation, Organizational skills, Collaboration, Business acumen, Initiative, Communicator/facilitator, Program implementation, Project management, Innovation, Confidence in complexity and ambiguity, Judgement, Team, Interpersonal, Time management, Technology, and Mass General Brigham values.

Onsite

55 Fruit Street

40

Regular

Day (United States of America)

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework