Co-Op, Information Technology - USA - GA - Atlanta - Global Support Center - R26-04470

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!

The Co-Op Service Desk Analyst acts as the primary point of contact for BrandSafway computer users supporting North America, European, MEAI and APAC regions. Following Service Desk operating procedures to provide first level technical support including ticket dispatch, troubleshooting, escalation, and follow-up via telephone and electronic communications.

KNOWLEDGE:

• End User Compute technologies including, but not limited to, Microsoft Windows, Office 365, Teams, browsers, networking, file sharing, Cloud technologies, Active Directory, printing, collaboration technologies (including meeting rooms), desktop and mobile user environments.

• Support core Microsoft business software: Office 365, Windows 10/11 & Teams.

• Basic understanding of Active Directory, network file structures, access rights, network users, network printing and desktop user environments.

• Experience in working with an ITSM system a plus

SKILLS

• Superior troubleshooting and problem-solving ability

• Excellent telephone, verbal, interpersonal skills & customer service orientation.

• Able to handle rapidly changing priorities in highly visible and stressful situations.

• Organized with regards to documenting and following up on all cases until closure.

• Rapid learner with ability to multi-task in a fast-paced changing environment.

• Understanding of service excellence concepts and processes.

• Strong interpersonal skills used within a remote team environment.

• Ability to develop working relationships within IT and across other business groups.

• Ability to speak and communicate in English, any other languages considered a plus.

CO-OP / LEVEL 1:

Entry level role providing support for basic customer issues. Receiving calls via call center and chats via chat service, managing ticket queue and providing ticket assignments to team members and other IT departments with ITSM platform. Solving common problems & collecting customer information, for purposes of triage, related to hardware & software.

BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.

About Us:

BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.

Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.