CO2 Field Service Technician

Overview: CO2 Field Service Technician Responsibilities:

SERVICE SUPPORT:

• Carries out technical assignments to install, modify, and repair factory automation equipment at customer sites, with 100% travel weekly.

• Maintains a safe work environment and reports any issues that arise.

• Operates and programs machines, understanding all technical aspects and machine parameter functions.

• Prepares standard equipment documentation and reports to include service reports, Expense reports, and others as directed.

• Provides customers with timely and accurate technical information in a positive and straightforward manner.

• Provides equipment operation and maintenance training to customers employees and fellow field service technicians.
• Prepare and submit documentation for efficient invoicing.
• Maintain company property for safe operation and maximum life.
• Efficiently manage business expenses to maximize profitability.
• Perform routine maintenance on equipment and assist in the establishment of the preventative maintenance schedules with customers and service coordinator.

Education and Experience

PROBLEM-SOLVING/KNOW HOW:(complexity of problems and education/experience & other knowledge required)

• Associates degree in Laser/Electro/Optics or equivalent is required.
• Two or more years related experience, including troubleshooting.
• Functional PC and appropriate software skills required.

• Ability to use hand tools, meters, gauges, schematics, and jigs to adjust and maintain proper machine calibration and performance.
• Ability to travel extensively 95%, primarily, United States, with possibility of Mexico, Canada, and Japan always on short notice. Ability to work independently with little supervision.
• Strong attention to details, meeting deadlines and commitments required. Strong diagnostics and technical aptitude, including knowledge of AC & DC electrical, mechanical, and optical systems.
• Commitment to company Core Values

COMMUNICATIONS: (key communications contacts and level of persuasion required)

Strong written/oral communication skills are required.