Coffee Demand Planning Supervisor

Tchibo Turkey has been operating in Turkey for more than 15 years and is a highly successful organization with growth plans and over 400 employees. There are 58 Tchibo stores in 12 different cities in Turkey.

Tchibo is a unique company because it operates both as a retailer and coffee shop and also sells its FMCG branded products through retail chains and its own online store. Initially having focused more on non-food retail in Turkey, over recent years Tchibo Turkey has emphasized its coffee heritage and expertise in its local offering.

We’re looking for a Demand & Allocation Supervisor to join our growing organization.

Key Responsibilities:

• Track all channel forecasts on a monthly and yearly basis and provide insights to management
• Prepare and deliver data inputs for S&OP and S&OE meetings
• Contribute to continuous improvement of allocation and demand planning processes through operational insights
• Monitor and allocate coffee, machine, and competence products across all brands and CS channels to ensure balanced stock levels
• Take proactive measures for flash opportunities and unexpected sales spikes
• Take an active role in B2B order management , managing processes end-to-end
• Monitor order fulfillment performance across customers and channels, coordinating corrective actions when necessary
• Conduct scrap and return risk analysis and collaborate with Sales & Marketing teams to define improvement actions
• Support Shops & Online replenishment processes
• Prepare weekly international orders for coffee, machine, competence categories and coordinate approval processes with relevant stakeholders
• Update forecasts in IBP/APO

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or related fields
• Min. 4 years of experience in demand planning, supply chain, or allocation roles in Retail or FMCG (preferably food category)
• Strong analytical and problem-solving skills with solid reporting capabilities
• Ability to build positive relations and work collaboratively with several teams (Sales, Marketing, and Supply Chain)
• Proactive mindset with ability to take quick actions and make decisions
• Proficiency in ERP/IBP systems and advanced Excel skills
• SAP knowledge is a strong advantage
• Strong communication skills in English (German is a plus)
• Excellent communication and interpersonal skills
• Strong analytical, planning, and decision-making abilities
• Ability to solve complex problems in a structured and methodical manner
• Self-motivated with demonstrated flexibility and adaptability
• Strong organizational skills with a focus on time management