Coffee Shop Operation Manager

Job Description:

We are looking for an experienced Operations Manager to join our team in Saudi Arabia. If you have a passion for coffee, a strong background in F&B operations, and proven leadership skills, we’d love to hear from you!

Key Responsibilities:

• Oversee daily operations across existing coffee shop branches, ensuring smooth and efficient service.

• Maintain and enforce high standards of customer service, product quality, and overall guest experience.

• Lead, train, and develop staff to build strong, motivated teams with excellent product knowledge and service skills.

• Monitor inventory, manage supply chain, and ensure cost control across branches.

• Ensure full compliance with health, safety, and hygiene regulations.

• Handle escalated customer feedback and resolve issues professionally.

• Drive sales, manage budgets, and work towards profitability targets.

• Develop and strengthen the brand, ensuring consistency across all locations.

• Identify, research, and evaluate potential new locations for expansion, and oversee the opening of new branches.

• Implement operational strategies and SOPs to support sustainable growth.

Requirements:

• Proven experience as an Operations Manager or Area Manager in the F&B industry (Saudi Arabia or GCC experience preferred).

• Strong knowledge of specialty coffee, brewing techniques, and café operations.

• Excellent leadership, organizational, and team management skills.

• Customer-focused mindset with a professional and approachable attitude.

• Ability to multitask, prioritize, and perform in a fast-paced environment.

• Strong communication skills in English and Arabic.

Job Type: Full-time