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Collection Executive
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- Debt Management & Recovery:
Manage a portfolio of customer accounts to ensure timely payment of property installments, service charges, and other outstanding debts.
Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
Proactively contact clients via phone, email, and formal letters regarding overdue payments and payment plan breaches. - Negotiation and Dispute Resolution:
Negotiate and structure realistic payment plans and repayment schedules with clients facing financial difficulty, while adhering to company policies.
Investigate and resolve all payment discrepancies, billing issues, and customer disputes promptly and professionally. - Record-Keeping and Reporting:
Maintain accurate and detailed records of all collection activities, communications, and payment arrangements in the CRM and accounting systems.
Update account statuses, track payment history, and obtain proof of payments for reconciliation.
Prepare and submit regular reports to the Collections Manager/Finance Head on collection forecasts, activity metrics, and the status of delinquent accounts. - Process and Compliance:
Ensure all collection activities comply with RERA (Real Estate Regulatory Agency) regulations and local UAE debt collection laws.
Coordinate with the Legal and Sales departments on severe non-payment cases, including the preparation of required documentation for legal action or serving notices of default.
Contribute to the development and implementation of effective collection strategies to minimize bad debt and optimize cash flow.
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