Collection Executive

Job description:

Job Summary: The Collection Executive/Incharge is responsible for managing and executing the collections process to ensure timely and accurate recovery of outstanding payments from clients. This role involves overseeing collection activities, Co-ordinating with accounts department, and collaborating with other departments to resolve payment issues and minimize financial risk.

Key Responsibilities:

• Collection Management:
• Oversee and execute the collections process for overdue accounts.
• Contact customers through phone, email, or in-person to collect outstanding payments.
• Negotiate payment plans and settlements with clients as needed.
• Monitor and follow up on accounts with overdue balances.
• Documentation and Reporting:
• Maintain accurate records of all collection activities and client interactions.
• Prepare and present regular reports on collection status, overdue accounts, and team performance.
• Analyze collection data to identify trends and areas for improvement.
• Customer Relations:
• Address and resolve customer inquiries or disputes related to collections.
• Build and maintain positive relationships with clients to facilitate smooth collection processes.
• Ensure compliance with company policies and legal requirements in all collection activities.
• Process Improvement:
• Evaluate and improve collection processes to enhance efficiency and effectiveness.
• Implement best practices and new strategies to reduce outstanding receivables.
• Collaborate with finance and accounting teams to reconcile accounts and resolve discrepancies.
• Compliance:
• Adhere to legal and regulatory requirements related to debt collection.
• Ensure all collection activities are conducted in accordance with company policies and ethical standards.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Experience: 4 to 5years of experience in collections or a related field; previous supervisory experience is a plus.
• Skills:
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with collection software and CRM systems.
• Analytical skills with the ability to interpret financial data.
• Problem-solving abilities and attention to detail.

Personal Attributes:

• Professional demeanor with a customer-focused approach.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks effectively.

Interested candidates should submit their resume detailing their qualifications and experience to sneha@bonn-group.com

Job Type: Full-time

Experience:

• collections: 2 years (Required)

Language:

• Hindi, English , Arabic (Preferred)

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month