Collection Manager

KRA 1

Receivables control

1. Build and lead collection team & designing collections rolls based on business need.
2. Develop and maintain collection policies and procedures.
3. Collect all overdue balances and provide a weekly status reports to senior management.
4. Negotiate payment plans and resolve payment Issues with customers.
5. Oversee productivity and performance management of the collection team.
6. Develop collections strategies to enhance the customer contact experience through various channels.
7. Manage full responsibility of Credit, Collections & Receivables Department.
8. Ensure that Credit Control policies are in place and properly utilized and activated.
9. Ensure that Risk Management & Controls are at the optimal level of productivity and are cascaded to Staff & are well always understood.
10. Issue a Full Collection Performance report on a weekly basis to management to show Collection Matrix, Collection Vs Billing, NPL status and collections from Recovery.
11. Generate a High-Risk Customers Report (Black-Listed Customers) on a monthly basis to be presented to the top Management & cascade among the Company.
12. Set the critical success indicators (CSI), Key Performance Indicators, (KPI) for the collection team.
13. Responsible for improving cash flow and Sales collection related activities through High Collection Performance by exerting all possible actions to collect from the delayed Customers.
14. Follow up and coordinate with sales Department for any collection problem and seek potential solutions.
15. Refer all delinquent customers to Legal and follow up on all legal cases till collection of delayed amounts.
16. Ensure achieving the collection target for the company and implementing credit policies & procedures effectively and in line with strategic plan.
17. Strengthen relations with existing key customers & main clients to build long lasting partnerships and secure business with non-collection Risk eliminated.
18. Coach, train and motivate team members to exceed performance and collection targets.

Position Title: Collection Manager

Educational Requirements: Bachelor’s degree

Special Certification or Training Required: N/A

Required Industry Experience: 10- 15 Years

Technological Requirements: N/A

Language Requirements: Good command in Arabic & English

Position Requirements

Behavioral Competencies

1. Strong Collections, account analysis and negotiation skills.

2. Good knowledge of accounting and financial principles and debt recovery regulations

3. Adhering to Principles & Values

4. Creating & Innovating character

5. Delivering results & meeting expectations

6. Persuading and influencing

7. High Communication Skills

Technical Competencies

•Advanced experience in collection

•Good use of “ MS office “

•Good knowledge of the preparation of reports and analysis of Receivables in details