Collection Officer (Sales Admin Department)

Collection Officer (Sales Admin Department)

Company: Burtville Development (Real Estate)
Location: Abu Dhabi, UAE

We are seeking a Collection Officer to join our Sales Admin Department in the real estate development sector. The ideal candidate will be responsible for managing customer payment collections, ensuring timely follow-ups, maintaining accurate records, and supporting smooth financial operations in coordination with the Finance team.

Key Responsibilities:

• Maintain and monitor customer payment schedules, including installment plans, lump sums, and financing arrangements
• Track due dates and ensure timely collection of payments as per agreed contracts
• Send proactive payment reminders via email, phone calls, or SMS
• Follow up on overdue payments and escalate cases when necessary, including application of late fees as per company policy
• Receive and process payments through approved channels (bank transfer, cheque, etc.)
• Issue official receipts and ensure accurate recording of all transactions
• Update CRM/system records with payment status, customer communication, and account changes
• Coordinate closely with the Finance team for reconciliation, reporting, and issuance of statements
• Resolve payment discrepancies in coordination with clients and internal departments
• Support negotiation of revised payment plans in case of customer financial difficulties
• Ensure compliance with company policies, contractual terms, and audit requirements
• Assist in preparation of documentation for defaulted accounts when escalation or legal action is required

Requirements:

• Minimum 3 years of experience in collections, preferably in the real estate development sector
• Strong experience in client handling and payment follow-ups
• Excellent communication and negotiation skills (phone, email, and face-to-face)
• Strong attention to detail and ability to maintain accurate financial records
• Experience using CRM systems or similar database tools
• Ability to handle pressure and manage multiple accounts effectively
• Knowledge of payment plans, contracts, and basic financial processes is an advantage

Salary:

- Will discussed during the Interview

Work Location: In person