Collection Officer(Potuguese speakers)

Key Responsibilities:

• Contact customers via phone, email, or visits to remind and collect pending dues.
• Maintain records of all collection activities and customer interactions.
• Negotiate repayment plans and settlements as per company policies.
• Escalate delinquent cases to seniors or legal team when required.
• Meet monthly and quarterly collection targets.
• Ensure compliance with regulatory guidelines and maintain ethical collection practices.
• Coordinate with internal departments (accounts, customer service, sales) for resolution of disputes.
• Provide feedback to management on recurring issues or challenges in collections.

Skills & Qualifications:

• Minimum education: Graduate (Commerce/Finance preferred).
• 1–3 years of experience in collections, recovery, or customer handling (depending on level).
• Strong communication, persuasion, and negotiation skills.
• Ability to handle pressure and meet targets.
• Basic knowledge of MS Office / CRM software.
• Familiarity with legal aspects of debt recovery (advantageous).

Key Attributes:

• Result-oriented with problem-solving attitude.
• Professional and customer-centric approach.
• Integrity and compliance-focused.
• Resilient and persistent in achieving recovery targets.

Job Types: Full-time, Permanent

Pay: AED7,000.00 - AED10,000.00 per month