Collection & Recovery

• Review debtor report to arrange communication with clients

• Address client’s email replies with follow up call

• Reach RM for alternative Contact Information in case client is not answering the calls

• Obtain Commitment to pay (CTP) date and save it in Collect Smart

• Escalate all hardship cases to line manager for support

• Ensure the payment allocated correctly
• Coordinate with credit control team for flagging

• Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time

• Ensure to follow and meet the Quality Index protocol to enhance our customer experience.

• Ensure compliance with credit control policy

• Follow Bupa Values, policies and procedures• Abide by rules of engagement with brokers / clients as per the agreed protoco

• Experience in customer service or finance is desirable

• Good communication skills

• Excel knowledge & Business Communication