Collection Team Leader

Job: Team Leader – (Collections Tele calling)

Experience: 2-4 Years

Commitment: Off-Role

Location: Indore

Team - Collections & Recovery

Job Description

What You Will Do:

▪ Needs to manage in-house Tele calling team (25-30 headcount), No field collections

▪ Ensuring assigned targets are achieved

▪ Interact with High-Risk customers and get the account resolved.

▪ Needs to coordinate with the Collections Manager and make sure the required process is followed or implemented

▪ Should have knowledge of Dialer and current dialer tools.

▪ Ensure that the entire tele calling team maintains the required intensity and consistency in Follow-ups.

What You Will Need to Succeed:

▪ 2 to 4years' work experience in managing an in-house tele calling collection process is required.

▪ Experience in Banking / NBFC / Fintech preferred.

▪ Knowledge of MIS/ Excel is required.

▪ Excellent communication in English and Hindi.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person