Collections Analyst

Collections Analyst

Salary: $20-24 per hour 

Location: Atlanta / 100% onsite

Duration: 3 month contract

Company Overview

We have partnered with an established organization operating within a fast paced, transactional business environment where strong financial controls and customer accountability are critical to success. The company supports a diverse customer base and emphasizes accuracy, follow through, and collaboration across departments. This team values ownership, adaptability, and professionals who are comfortable balancing urgency with sound judgment.

Role Summary

The Credit and Collections Specialist plays a key role in managing customer accounts, resolving payment issues, and protecting the organization’s financial position. This role is responsible for driving timely collections while maintaining professional customer relationships and ensuring compliance with internal credit policies.

In this position, you will handle high volume outreach, research billing and documentation issues, assess account risk, and coordinate next steps ranging from payment plans to legal escalation. Your work directly impacts cash flow, risk exposure, and internal decision making.

Key Responsibilities

• Conduct high volume outbound calls and emails to customers with past due balances

• Negotiate payment terms and secure payment commitments

• Follow up to confirm payments are received as agreed

• Research and resolve billing discrepancies impacting payment timing

• Address missing purchase orders and proof of delivery issues

• Review aging reports to identify high risk or delinquent accounts

• Place accounts on credit hold according to policy and notify Sales of changes

• Prepare documentation for collection agencies or legal referral when required

Key Requirements

• 2 plus years of experience in credit, collections, or accounts receivable

• Experience negotiating payment terms with commercial customers

• Strong understanding of billing processes, aging reports, and credit policies

• Familiarity with ERP systems and credit or collections software

• Ability to research discrepancies and remove payment barriers efficiently

• Strong organizational skills and attention to detail

• Professional communication skills with the ability to handle difficult conversations

• Ability to manage a high volume workload in a deadline driven environment

Call to Action

If you are interested in a role where your collections expertise directly supports business stability and cash flow, we would like to hear from you. Please apply with your resume and contact information, and a member of The Intersect Group team will be in touch.