Collections Analyst (New York City)

Job Title: Collections Analyst

Location: Hybrid
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About The Team:
The Collection team is focused on maximizing AR health through the use of automation and AI to automate routine and mundane tasks, such as preparing dunnings and assisting Collectors with prioritization via collection to-do lists. In essence, we empower our analysts to be strategic financial partners who drive resolution for aged balances by leveraging data and automation.
This strategic use of automation allows the Collections Analyst to dedicate their expertise to high-value activities, including:
Complex Problem Solving: Assisting in the resolution of outstanding invoice problems from past due accounts.
Client Relations & Negotiation: Working directly with clients to secure payment consistent with net due terms, and responding to inquiries from internal and external stakeholders.
High-Value Analysis: Conducting critical audits and analysis of various reports to track collection efforts and customer payment behaviors.
Cross-Functional Collaboration: Interacting with sales, sales support, and the Finance Service Desk to efficiently reconcile accounts.

About the Role:

The Collections Analyst is a high-impact, analytical role responsible for optimizing accounts receivable (AR) performance and improving working capital through strategic analysis and data-driven resolution of complex aged balances. Leveraging modern AR automation tools like SideTrade, this role moves beyond routine execution to focus on exception management, process efficiency, cash flow forecasting, and identifying root causes of payment delays. The Analyst acts as a strategic partner to Finance leadership, providing actionable insights to mitigate credit risk and drive faster conversion of revenue to cash.

Key Responsibilities -

The responsibilities of the Collections Analyst include:

Reporting & Communication:
Develop and maintain high-level AR reporting and cash flow forecasts, shifting focus from historical reporting to predictive analysis of collection risks and opportunities.
Provide professional, concise, and data-backed commentary to Finance leadership, including root cause analysis on systemic aging issues and proposing actionable strategies for resolution.

Collections & Disputes:
Strategically manage a complex portfolio of high-value and escalated past-due accounts, serving as the primary escalation point for payment disputes.
Employ advanced negotiation tactics and detailed financial analysis to secure payments consistent with net due terms and company practices.
Optimize the automated collection tool's performance by refining customer segmentation, automated outreach strategies, and workflow prioritization to maximize efficiency.
Work closely with Sales and Finance teams to resolve contract, billing, or service delivery issues that impede cash collection, leading cross-functional efforts for process improvement.

System Maintenance & Reconciliation:
Maintaining collections software by entering, updating, and retrieving data.
Identify opportunities to further leverage AI/automation, refine workflows, and reduce manual intervention across the end-to-end Order-to-Cash process.
Providing cash application support.
Interacting with Billing, Sales, and the Finance Service Desk in reconciling accounts.
Assisting with documentation to support internal and external audits.

Qualifications

Required
Bachelor's degree in Finance or a related field, or demonstrated equivalent experience.
2+ years of progressive experience in Accounts Receivable or Collections.
Outstanding customer service skills.
Proficient with Microsoft Excel and Google Suite & Outlook.
Strong attention to detail.
Excellent organizational skills with the ability to manage multiple tasks and competing demands.
Ability to work in a fast-paced, demanding work environment.

Helpful Skills
Experience in finance business partnership, working directly with Sales or FP&A teams.
Aptitude for using generative AI/digital assistants to streamline administrative and mundane tasks.
Experience working in Salesforce and/or Workday.

The salary range posted below refers only to positions that will be physically based in New York, NY. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York, NY may differ based on the local market data in that region. The base salary pay range for this position is $45,750 - $61,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

#LI-TC1
#LI-Hybrid

Inclusion Statement
As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.