Collections Manager

Function Summary

The Collections Manager is responsible for leading and managing the receivables and collections function within the finance division, with a strong focus on timely recovery of outstanding payments and minimization of credit risk particularly related to real‑estate sales, client contractual obligations, and installment plans. This role ensures efficient collection strategies, fosters positive customer relationships, optimizes cash flow, and supervises the collections team while ensuring compliance with company policies and regulatory requirements.

Key Responsibilities:

• Develop and implement strategic collection plans and policies that align with company objectives and real‑estate payment structures.
• Oversee the follow‑up of outstanding receivables, installment payments, and agreements to reduce overdue balances.
• Coordinate with Sales, Legal, and Finance teams to resolve payment disputes, clarify contract terms, and ensure effective debt recovery.
• Review aging reports and performance dashboards, analyze data trends, and recommend actions to improve collections efficiency.
• Ensure compliance with company policies, accounting standards, and relevant legal guidelines affecting collections.
• Prepare and present regular reports on collections performance, risks, and recovery outcomes to the Financial Controller.
• Implement improvements and process automation to enhance operational efficiency and reduce manual effort.
• Maintain positive customer relationships by representing the company professionally during negotiations and dispute solutions.
• Lead, mentor, and manage the collections team to achieve collection targets and performance indicators.

Key Performance Indicators (KPIs):

• Collections Efficiency: Achieve or exceed receivable collection targets within set timeframes.
• Receivables Aging: Reduce overdue balance levels per agreed targets.
• Cash Flow Contribution: Improve cash flow stability through timely payment recoveries.
• Dispute Resolution: Reduce dispute escalation and settlement times.
• Operational Effectiveness: Enhance collection processes, including automation and reporting improvements.

Knowledge, Skills, and Competencies:

- Education:

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional certification (CPA, CMA, ACCA) is preferred.

- Previous Experience:

• 10-15 years of experience in collections or accounts receivable management.

- Special requirements:

• Strong leadership and team management skills.
• Excellent negotiation, communication, and customer‑focused skills.
• Analytical ability to monitor performance and identify collection risks.
• High attention to detail, governance, compliance mindset, and problem‑solving ability.