Collections Manager (İstanbul & Ankara)

At ING we encourage you to ` Do Your Thing ` to do more of what you love. We’re on a journey that’s centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

We want you to discover and develop yourself while developing others, be creative, be successful, excel at your career life, work agile so new ideas come to life faster! Interested?

What We Offer:

At ING, we believe your work should inspire and fulfill you. That’s why we prioritize every detail to ensure you have an exceptional experience:

You First Become Your True Self, Then an INGer:

• Flexible and hybrid working models , including remote options every third week of the month and during summer.
• 14 days of welcome leave in your first year—don’t wait to pursue your dreams!

Continuous Growth and Development:

• Access to global and local learning opportunities through ING Academy, LearnUp , and certification programs with leading universities.
• Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
• Flexible career experiences await you through Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (Çifte Kariyer), Turuncu Misafir, and Global STA/LTA programs , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
• When you step into a managerial role at ING, our exclusive RISE Leadership Program empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.

A Dynamic and Supportive Work Environment:

• An informal and collaborative culture where your ideas and innovations are valued.
• Social clubs, celebrations, and events to help you balance work and fun.

We Care About You:

• Comprehensive health insurance for you and your loved ones.
• Private pension plans to help you achieve your future goals.
• On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.

At ING, we’re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.

For more information about our Orange Culture , click here now:

https://www.youtube.com/watch?v=AHJ-yC43Tnc

Job Purpose

At ING Turkey, we have an opportunity for a Manager – Collections to lead the digital transformation of customer interactions, operational systems and collections journeys. This role will be accountable for the full product lifecycle, operation, vision and strategy for Collections, covering data, processes, platforms and digital customer experiences.

How will you make an impact in this role?

• Act within a Product Mindset : ideate, define, experiment and deliver product features together with engineering within the squad.
• Own the end‑to‑end product vision for collections, customer interaction tools and operational technologies; define and prioritize the roadmap to maximize business value.
• Manage the product backlog by gathering requirements from relevant stakeholders and aligning with ING’s strategy and regulatory needs.
• Be responsible for the WHAT of the product team; represent the business needs across Collections, Operations, Risk, Legal and Compliance.
• Lead digital transformation of collection journeys across retail loans, KMH/overdraft, credit cards and SME portfolios by introducing automation, segmentation and data‑driven decision models.
• Drive improvements in administrative, pre‑legal and legal collections processes, including workflows with external law firms and agencies.
• Analyze operational and customer data to produce actionable insights; prepare performance reports and present outputs to senior management.
• Lead or contribute to global product initiatives , ensuring local alignment with global standards and leveraging international best practices.
• Perform end‑to‑end UAT activities, approve IT changes, take solutions live, measure impact and iterate.
• Ensure product quality, documentation accuracy and adherence to internal risk, compliance and security standards.
• Act as mandated IT asset owner, risk owner and data owner for your product domain.
• Collaborate with engineering, design, operations, data and CX teams to deliver solutions that are stable, scalable and customer‑centric.
• Support the development, coaching and capability growth of team members within the squad.

Qualifications

• Minimum 5 years of experience in pre‑legal and legal collections processes, collection models, risk management, product management, digital transformation and collections systems,
• Strong analytical, strategic and decision‑making skills with the ability to operate in a fast‑paced, agile environment.
• Solid understanding of collections processes, operations and digital customer journeys.
• Experience in Agile methodologies and software delivery lifecycle; ability to collaborate with engineering teams.
• Strong stakeholder management, communication and conflict resolution skills; proven ability to gain alignment for product strategies.
• Ability to view issues from a customer and operational lens, ensuring seamless and compliant end‑to‑end journeys.
• Experience with risk management, operational governance, data ownership and audit requirements.
• Understanding of product architecture, system integrations, incident & change management processes is an advantage.
• Excellent command of written and verbal English.

If you want to do your thing and explore life while working, don’t miss this opportunity!

Candidates are expected not to share any sensitive personal data.