About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Position Summary

In this role, you will manage a portfolio of accounts and contact customers to obtain outstanding payment balances. We are particularly interested in candidates with a background in customer service and B2B collections.

Job responsibilities

• Manage a portfolio of up to 500 accounts - primarily small to medium sized accounts.
• Contacts customers via phone or email to obtain payment status from customers regarding past due invoices.
• Promptly responds to internal and external customer requests via phone and email.
• Reconciles customer accounts.
• Creates/sends customer’s statements and invoices copies.
• Collaborates with several internal teams - Cash Applications, Billing, Customer Experience and Commercial teams.
• Uses technology to support all collections efforts.
• Reduce past due balances through high engagement with internal and external candidates.
• Target 40 to 50+/- quality customer contacts per day.
• Process refund requests.

Skills/Experience Needed

• Minimum 5 years of B2B collections experience
• To perform this job successfully, an individual should have knowledge of Microsoft Office programs (Excel, Word, Outlook, and Teams)
• Prefer experience with Oracle/Net Suite, GetPaid, or other large ERP applications like SAP.
• Customer service
• Thoughtful, resourceful, and a creative thinker
• Ability to analyze and resolve complex technical and business problems
• Excellent oral and written communication skills
• Organizational and setting priorities

Educational Qualifications

• High school diploma or equivalent and some college

SALARY - $30/hr
LOCATION - this is a hybrid role with 3 days remote and 2 days working in our Atlanta office

If this sounds like you, then why wait, APPLY TODAY!!

The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.

Benefits:
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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