Collections Specialist

Job description

We are seeking a dedicated and detail-oriented Collections Specialist to join our dynamic finance team in Riyadh, Saudi Arabia. The ideal candidate will play a crucial role in managing and improving our accounts receivable processes. This position involves interacting with clients, resolving payment discrepancies, and ensuring timely payments are collected. The Collections Specialist will also analyze customer accounts and work closely with the sales and customer service departments to maintain positive relationships while achieving collection targets. A strong understanding of financial principles, excellent communication skills, and a proactive approach to problem-solving are essential for success in this role.

Responsibilities:

1. Manage the collections process for overdue accounts, ensuring timely follow-up on outstanding invoices.
2. Communicate with clients via phone, email, and in-person to resolve payment issues and negotiate repayment plans.
3. Analyze customer accounts to identify trends in payment behavior and develop strategies to improve collections.
4. Collaborate with the sales team to address customer disputes and ensure customer satisfaction while maintaining collection efficiency.
5. Prepare detailed reports on collection activities and provide regular updates to management regarding outstanding accounts.
6. Maintain accurate records of all collection activities and communications in the company’s financial software.
7. Assist in the development of policies and procedures to streamline the collections process and enhance overall efficiency.
8. Conduct credit checks and risk assessments for new clients to mitigate potential financial risks.
9. Participate in training and development programs to stay current with industry best practices and regulatory requirements.

Preferred Candidate:

1. 3+ years of experience in similar position.
2. Excellent English language.
3. Must be Saudi.
4. Proven experience in collections or accounts receivable management, preferably in a corporate environment.
5. Excellent communication and interpersonal skills, with a knack for building relationships with clients.
6. Detail-oriented and organized, with the ability to manage multiple accounts and priorities effectively.
7. Proficient in financial software and Microsoft Office Suite, particularly Excel for data analysis.
8. Ability to work independently and as part of a team, demonstrating initiative and resourcefulness.