Collections Specialist

Responsibilities:

• Manage all collection and financial matters related to tenant subscriptions, renewals, and bills
• Receive payments from tenants for subscription renewals, service extensions, and bill payments
• Issue receipts, refunds, and credits to customers in a timely manner
• Register and update cash flow records accurately and promptly
• Respond to customer complaints and inquiries, and provide guidance and support as needed
• Coordinate with relevant departments to ensure seamless management of tenant accounts and collections
• Maintain detailed records of all financial transactions and customer interactions
• Identify late or non-paying tenants and initiate appropriate collection procedures
• Assist in developing and implementing effective collection strategies to maximize on-time payments
• Provide regular reports on collection activities, outstanding balances, and performance metrics
• Contribute to the continuous improvement of collection processes and policies

Requirements:

• Bachelor's degree in finance, Accounting, or a related field.
• Fresh Graduates are most welcome to apply.
• Strong numerical and analytical skills with attention to detail
• Excellent communication and interpersonal skills to interact with customers
• Knowledge of relevant laws, regulations, and best practices in collections
• Problem-solving skills and the ability to handle customer complaints effectively
• Commitment to providing high-quality customer service