Collections Specialist & A/R

Title: Collections Specialist & A/R

FLSA Classification: Full-Time, Non-Exempt

Location: Norwalk, CT

Pay Range: $25.00 - $30.00, Hourly Rate

DESCRIPTION

Servpro of Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of the Accounts Receivable & Collections Specialist. In this role, the successful candidate will monitor and analyze customer accounts to develop strategies to mitigate risk for past due bills owed to SERVPRO of Stamford for a multi-franchise residential and commercial mitigation business, MitRe, NEA, and its affiliates.

As the Accounts Receivable & Collection Specialist, you will be responsible for creating invoices, ensuring that all customer accounts are kept current by contacting customers to collect overdue payments and negotiating payment plans for Servpro of Stamford, MitRe, NEA, and its affiliates. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit and risk management.

The Accounts Receivable & Collections Specialist will be highly organized, energetic, and will take the initiative to provide day to day collections support in a high volume and fast paced office environment while maintaining a smooth operational reporting workflow.

Essential Duties & Responsibilities

Collections & Customer Support

• Experience in developing and implementing collections strategies and prioritize collection tasks effectively.
• Proven track record of meeting or exceeding collections targets.
• Ability to manage and monitor customer accounts to identify overdue payments.
• Perform collection calls to customers daily from 0-30, 31-60, 61-89, 90+ aging accounts.
• Create and maintain collection tracker spreadsheets in Excel.
• Regularly follow up with customers to obtain expected payment status on past due payments via phone, email, or by mail and prepare monthly reports.
• Keeping organized, accurate and detailed documentation, dates of all correspondence with customers, payment arrangements and follow up dates.
• Prepare clear emails and written correspondence to customers, staff, and management.
• Enter collection details and customer communications into our Servpro Workcenter 2.0 software system and into Billment internal notes.
• Experience working with legal to submit small claims to resolve collections disputes.
• When required - handle all third-party collection processes - including Liens and documentation of such records.
• Ensure that all collection policies and procedures are followed and keep a calendar of key dates for accounts between 61 & 90 days for liens.
• Updating outstanding receivable totals and unpaid invoices.
• Weekly reporting on collection efforts based on the monthly aging report to Owner and Controller.
• Ability to work independently and make decisions autonomously.
• Excellent communication and negotiation skills.

Accounts Receivable Responsibilities

• Generate Servpro invoices in QuickBooks Online that match estimates.
• Prepare bank deposits.
• Track billed and revised invoice totals daily on an ongoing basis.
• Make daily deposits and process credit card, ACH and debit card payments.
• Post credit card charges to the correct general ledger accounts monthly.
• Send daily updated reports of all payments received.
• Research and resolve payment discrepancies.
• Posting customer payments by recording checks, and credit card transactions
• Updating outstanding receivables totaling unpaid invoices.
• Maintaining records of invoices, debits, and credits.
• Filing and other duties as assigned.

Other

• Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• Proficiency with Online QuickBooks Software (5+ years).
• Proficiency with relevant computer software: Microsoft Office Suite, SharePoint, and OneDrive (5+ years).
• Intermediate experience with Excel Spreadsheets (5+ years).
• 5 to 8+ years of high-volume collections experience.
• 5 to 8+ years of accounts payable & receivable knowledge & experience.
• 5 to 8+ years accounts receivable, bookkeeping, and general accounting experience
• Knowledge of regulatory standards and compliance requirements
• Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills
• Strong organizational and planning skills.
• Previous experience in insurance claims processing industry, restoration, cleaning, or construction industry.
• Capable of working in a fast-paced, and team-oriented environment.

EDUCATION

• High school diploma, required
• Associate degree in business, finance or administration, preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 8-hour day / 40 hours per week shift, required Monday to Friday, flexible to work overtime when required.

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be in-office environment; not eligible for hybrid or remote.

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

Please Note: We are a pet friendly office, there are occasionally dogs in our office!

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position offers an hourly pay range of $25–$30. Does this align with your compensation expectations?

Experience:

• QuickBooks: 3 years (Preferred)
• Accounts receivable: 3 years (Required)
• Microsoft Excel: 3 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Norwalk, CT 06851 (Required)

Work Location: In person