Collections Specialist I

JOB INFORMATION

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service
  • Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Receive and process payments of taxes, water and sewer bills, landfill invoices, permit and development review fees, miscellaneous receipts and all monies payable to the general fund
• Assist customers via phone, email, mail and face to face with questions relating to payments made to the County
• Process MVA renewal stickers; sell dog and cat licenses, transit bus tickets, etc.
• Complete daily tax status reports
• Post daily receipts into multiple software systems
• Assist in the transfer of deeds, verifying that all County charges have been paid
• Complete tax sale redemption, facilitate the tax sale process
• Receive and distribute daily mail; prepare outgoing mail
• Assist with daily record-keeping and reconciliation, including the balancing of cash drawers and the daily closeout
• Perform other duties as required

QUALIFICATIONS AND REQUIREMENTS

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• High school graduation or the equivalent
• 1 year of experience in accounts receivable, revenue collection, billing, tax processing, or a related financial or clerical field

PREFERENCE MAY BE GIVEN FOR:

• College degree in Business, Finance, Accounting, or related field
• Experience in accounts receivable
• Experience using the State Department of Assessments and Taxation's online database
• Experience in real estate, specifically in land records and/or the title industry

• While working in this position, the employee is constantly sitting, reaching, reaching, and performing repetitive motions; frequently walking/moving and occasionally lifting up to 20 pounds
• While working in this position, the employee is constantly working indoors and frequently working in a noisy environment

ADDITIONAL INFORMATION / EXAMINATION PROCESS

• Available for additional work hours, when needed to accommodate the Treasury Department's workflow

• An evaluation of training and experience
• One or more interviews

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov

Retirement Plan:
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance:
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.