Collector I

Interested applicants should reside in the central Ohio area and be willing to come on-site to the Home Office for training (1-3 months).

The Collector I is responsible for reaching out to assigned customers to resolve routine billing issues and secure payment on past‑due accounts—all while preserving strong customer relationships. This entry-level position is part of a structured career progression, offering hands-on experience that prepares employees for advancement to Collector II and Senior Collector roles.

What You'll Get

• Pay starting at $20/hour

• Weekly pay checks every Friday!

• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• Paid training and access to all the tools and resources you need to be successful.

• Explore our health, wealth, and life offerings at www.safelitebenefits.com.

What You'll Do

• Initiates contact with customers to determine reasons for delinquency and reviews terms of the sales, services, or credit contracts with customers, while at the same time securing payment in full or an acceptable payment arrangement

• Records precise, timely, and accurate information about the financial status of customers and the status of collection efforts by documenting all customer interactions and actions taken in the appropriate system and in accordance with established procedures

• Prepares and submits appropriate paperwork to initiate invoice adjustments, refunds, charge-offs, and collection agency placements for all assigned accounts and recommends changes to payment terms and increases and/or decreases to credit limits

• Researches customer accounts to identify, reconcile, and resolve billing and payment issues and utilizes internal systems to initiate changes to customer accounts to deny additional credit charges, reduce credit limits, and/or remove or tighten customer credit terms in an effort to reduce Safelite’s credit risk

• May prepare and mail standard form letters to customers when telephone and/or email contact is unsuccessful and establish payment arrangements and approve additional charges to an account when the account exceeds its limits or terms in accordance with established guidelines

• Other duties as assigned

Education Qualifications

• High School Diploma Required

Experience Qualifications

• 1-3 years credit, collections, or related experience Preferred

• Oracle and mainframe billing system experience Preferred

Skills and Abilities

• Strong written and verbal communication skills

• Microsoft Word, Access, Excel, & PowerPoint

• Oracle

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

-

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.