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College Intern - Microsoft 365 / Copilot AI

Requisition ID: 20024

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

401(k) plan with employer matching
Access to a recreation and fitness facility
Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

The Microsoft 365 / Copilot AI internship is an exciting opportunity to learn cutting edge technologies, as well as Information Management and IT best practices. The Microsoft 365 platform involves rapid innovation in personal productivity and collaboration technologies such as Copilot AI, SharePoint Online, Exchange Online, Outlook, OneDrive, Teams, Viva Engage, and Power Platform. Collaboration Services regularly works with internal and external customers to help them accelerate their work and enhance their collaboration. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

Provide client support for current users of SharePoint, Outlook, Teams, Copilot AI, and other Microsoft 365 applications to assist with requests and questions.
Investigate and resolve customer, system and technical issues related to Microsoft 365 applications and business systems by determining root cause, communicating to stakeholders, and implementing a timely solution.
Gather and document client requirements on new requests.
Work with Microsoft 365 administrators to build and implement solutions using standard features of Microsoft 365, Teams, and SharePoint.
Provide support for implemented solutions.

Education

A high school diploma, GED, or equivalent is required.

Experience

Skilled in the use of SharePoint and / or Microsoft 365 features to provide business solutions for collaboration and information sharing.
Basic understanding of the practice of information management within a corporate setting
Excellent communication skills and the ability to interface directly with clients.
Capable of thinking outside-the-box to develop creative information management solutions.
Outstanding presentation skills
Deals well with ambiguity and is comfortable in a fast paced and evolving work environment.
Results oriented.
High degree of learning agility
Team player
Capable of taking abstract concepts and making them more concrete
Proficient in the use of Microsoft Office Suite and web browsers
Highly organized
Must be experienced in troubleshooting issues.

Additional Requirements and Qualifications

College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.

The successful candidate will possess the following strengths:

Customer Focus: provide excellent customer service.
Achiever: strives to achieve goals on a daily basis
Analytical: digs deep, finds patterns and connections, rigorous and fact driven
Communication: explains and describes in ways that businesspeople can understand
Responsibility: commits to tasks and follows through, dependable

Pay Structure/Hours/Hybrid Workplace:

This is a paid opportunity for a student working a minimum of 15 hours per week. However, work hours and schedules may fluctuate based on departmental needs.
Applicant must be enrolled and attending a minimum of six (6) college credits per semester (100 or higher-level courses).

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

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