Command Center Support admin

Must Have Technical/Functional Skill

Command Center operations knowledge and experience

Data Center operations

Customer handling skill

Problem solving

Roles & Responsibilities

Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received

Participation in Problem reviews for issues related to associated Command Center Services

Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations

Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts

Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review

Join Major/Significant Incident bridge to assist with impacted applications for the support area

Participate in physical validation testing that is required during data center area testing

Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with “AR headset” support

Participate in annual “Black Start Support” to validate and report on alarm notification, during utility power testing

Salary Range $55,000-$65,000Per year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Location

New Albany, OH

Job Function

TECHNOLOGY

Role

Engineer

Job Id

406640

Desired Skills

Problem Solving

Salary Range

$55,000-$65,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE

Similar jobs

No similar jobs found