Commercial Collections Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
• Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
• Review account equity to determine loss projections
• Monitor portfolio for policy compliance and adherence to risk ratings
• Assist in the training of entry level staff
• Participate in conducting issue specific training in conjunction with Manager
• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
• Lead by example, handle core assignments effectively while taking on additional responsibilities
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Collections experience

• A BS/BA degree in accounting, finance, or economics

• Accounting experience, accounts receivable or accounts payable

• Customer service/Customer Care experience

• Excellent verbal, written, and interpersonal communication skills

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

• Sound analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Sound organizational, multi-tasking, and prioritizing skills

• Intermediate Microsoft Office skills (Word, Excel and Outlook)

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Artiva experience

• Infolease experience

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Ability to work effectively, as well as independently, in a team environment

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office

• Relocation assistance is not available for this position.

• Visa Sponsorship not available for this position

Posting Location:

• 2800 S Price Rd, Chandler, AZ 85286

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