Commercial Healthcare Sales Engineer

LOCATION: US - Remote

THE ROLE:
This position requires daily customer, business partner and internal team interaction. Together with the sales teams you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engage your peers and move sales opportunities towards closure are routine activities. Some travel may be required, but most work will be remote. A strong desire to learn and a “can do, want to learn� attitude is needed. You will be working with an experienced, motivated team that is willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.

TASKS AND RESPONSIBILITIES:

• Be part of a team of engineers providing excellent service to our customers and partners
• Use of remote tools to demonstrate IGEL solutions and to assist customers in troubleshooting issues
• Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to IGEL reference architecture and best practices
• Promote IGEL training offerings, additional IGEL services and IGEL Certifications
• Work through technical issues at the operating system level
• Build and maintain customer and partner rapport through on-site visits and virtual meetings
• Demonstrate our technology at industry events and tradeshows
• Manage technical issues, solutions, and sales opportunity progress by creating cases within our helpdesk system
• Manage case escalation to maintain forward movement on sales opportunities
• Ensure clear, professional communication between our teams and the customer
• Contribute to customer-facing and internal technical documentation and guides
• Continue education by attending training sessions and reading technical documentation
• Ability and willingness to travel as needed
• Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership

EXPERIENCE AND QUALIFICATIONS:
Personal Skills and Attributes

• Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams and management
• Strong presentation skills
• A team player who is influential and builds good working relationships across all levels
• Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
• Ability to communicate via phone and email is required
• Positive work ethic
• Ability to listen effectively and show patience while working with customers, colleagues, and partners
• Ability to learn new technologies quickly
• Ability to work independently under minimal supervision
• Ability to take effective notes
• Ability to multitask effectively and work under pressure
• Positive work ethic

Technical Qualifications

• Prior Sales Engineer experience preferred
• Working knowledge of Linux Operating Systems
• Experience with IGEL OS or other Thin Client/Endpoint operating systems is a plus
• Working knowledge of Windows Operating Systems
• Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
• Knowledge of networking concepts, including TCP/IP, DHCP, DNS, et al.
• Good understanding of the solutions offered by IGEL’s technology partners

WE OFFER:

• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
• 11 company-paid holidays per year
• 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
• Sick time of 10 days per year, with rollover of unused days
• 401(k) plan with 100% company match
• Paid maternity and paternity leave
• Monthly home office allowance
• Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
• Employee Assistance Program (EAP) and Financial Wellness tool
• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
• Wellbeing apps, including Rightway, Headspace and Wellhub
• Training and development opportunities to advance your career
• President’s Club for the highest performing salespeople and overachievers
• An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
• A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Additional information: