Commercial HVAC Service Coordinator

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role:

Carrier Commercial Service has an opening for an experienced Service Coordinator.

The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

RESPONSIBILITIES:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time

Basic Qualifications:

• High School Diploma or GED
• 1+ year of Basic Computer Skills

Preferred Qualifications

• Bachelor’s degree is preferred
• 2+ years relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Experience dispatching and scheduling technicians.

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